This managed IT case study shows how a fast-growing national staffing firm moved from reactive support to a fully managed, hosted environment.
At a glance
- Client: A fast-growing national staffing firm with a distributed workforce.
- Service: Fully managed IT services with hosted infrastructure.
- Headline results: More than 99.9% uptime across core systems and a 40 to 50 percent reduction in internal IT workload.
The challenge
As the business expanded, its IT environment began to create operational strain. A heavy reliance on internal IT resources pushed up costs, and a reactive support model led to avoidable downtime. There was limited visibility and proactive management across servers and endpoints, and on-premise infrastructure restricted flexibility and growth. Concerns about data availability, security and business continuity were growing, and an upcoming office relocation added significant risk. The firm needed an experienced partner to take ownership of its technology and remove these barriers.
The solution
Total Solutions IT delivered a comprehensive managed IT service, taking responsibility for the firm’s infrastructure, systems and support.
- Hosted virtual infrastructure. Core servers and business systems moved to a secure, professionally managed hosted environment, reducing on-premise complexity and risk.
- Proactive monitoring and maintenance. 24/7 monitoring, patching and preventative maintenance so problems were found and fixed before they affected staff.
- Managed network services. Secure, reliable connectivity for access to systems across multiple locations.
- End-user and help desk support. Fast issue resolution and a consistent IT experience for all staff.
- Security and data protection. Centralised management improved security, data integrity and resilience.
The results
| Area | Before | After |
|---|---|---|
| Reliability | Reactive support, unplanned outages, no central monitoring | 24/7 proactive monitoring and more than 99.9% uptime across core systems |
| Cost and efficiency | High internal IT overhead and unpredictable costs | 40 to 50 percent less internal IT workload and a predictable monthly spend |
| User experience | Slow, inconsistent support and limited remote access | Faster help desk response and secure access from any location |
| Continuity | An office relocation posed a high operational risk | A seamless relocation with near-zero downtime and better disaster recovery readiness |
Moving to a fully managed IT environment took a huge amount of pressure off our internal team. We no longer worry about servers, updates, or outages. It just works.
Michael R., Operations Manager, National Staffing Firm
Why it worked
The firm moved from a reactive, break-fix model to a stable, predictable and fully managed one. With monitoring, hosting, security and support under one partner, its internal team could refocus on the core business.
Key takeaways
- The firm moved from a reactive support model to fully managed IT with hosted infrastructure.
- The result was more than 99.9% uptime across core systems.
- Internal IT workload fell by 40 to 50 percent, so the team could refocus on the core business.
Managed IT case study: frequently asked questions
What problems did the firm face before moving to managed IT?
A heavy reliance on internal IT resources pushed up costs, reactive support led to avoidable downtime, there was limited visibility across servers and endpoints, and on-premise infrastructure restricted growth. Concerns about data availability, security and business continuity were growing, and an office relocation added risk.
What did Total Solutions IT deliver?
Hosted virtual infrastructure, 24/7 proactive monitoring, patching and preventative maintenance, managed network services across multiple locations, and end-user and help desk support.
What results did the firm achieve?
More than 99.9% uptime across core systems and a 40 to 50 percent reduction in internal IT workload.
Related reading: Managed IT services and Cloud services and Microsoft 365.
Want similar results for your business? Call Total Solutions IT on 02 6061 4222.
