DEVICE REPAIR
Data Recovery for Failed Drives, Deleted Files and Ransomware
Lost files do not have to stay lost. We recover data from failed hard drives, SSDs, servers, USB drives and corrupted systems, and we tell you honestly what is possible before you commit.
Stop using the device and call us first
When a drive fails or files disappear, what you do next matters. Switching a failing drive on again and again, or installing recovery software on it, can overwrite the data you want back.
We assess the device, explain what is recoverable and recover files using professional tools. For physical failures such as clicking drives, we advise on specialist cleanroom services where they are needed.
We also check your backups first. Many lost files can be restored in minutes from a backup, the recycle bin or OneDrive and SharePoint version history. To keep files organised and protected day to day, see data management.
Talk to our teamWhat we can recover
Data from almost any storage device.
Deleted and lost files
Recover accidentally deleted files and folders from computers and drives.
Failed hard drives and SSDs
Recover data from drives that are not detected, will not spin up or have bad sectors.
RAID and server recovery
Recover data from failed RAID arrays and server storage.
Ransomware recovery
Restore from backup and recover what is possible from locked systems.
Corrupted systems
Recover files from computers that will not start.
Backup and cloud restore
Check backups, OneDrive and SharePoint version history before anything else.
How data recovery works
Careful steps that protect your data.
01
Stop and call
Stop using the device and call us. Every extra use can reduce what we can recover.
02
Assess
We diagnose the problem and tell you honestly what is likely to be recoverable.
03
Recover
We recover your files using professional tools and return them securely.
04
Protect
We set up backups so you never depend on recovery again.
Why choose us
Honest advice and a safer outcome.
Honest assessment
We tell you what is possible before you commit to anything.
Handled securely
Your data stays confidential, and we explain how it will be returned.
Backups fixed afterwards
We make sure it cannot happen to you again.
Data recovery questions
Common questions about getting files back.
Can you recover deleted files?
Often, yes, especially if the device has not been used much since. Stop using it and call us so we can try before the data is overwritten.
What if the drive is making clicking noises?
Turn it off straight away. Clicking usually means a mechanical fault, and running it again can make things worse. We will advise on specialist recovery.
How long does recovery take?
It depends on the device and the type of fault. We give you an estimate after the initial assessment.
How much does it cost?
It depends on the problem and the device. We assess first and explain the likely cost before any recovery work starts.
How do I stop this happening again?
Keep tested backups in more than one place. Our cloud backup service automates this and checks that restores work.
Related services
Other ways we can help.
Lost important files?
Call 02 6061 4222 before you do anything else.