MANAGED IT
Managed IT Services
Fixed-price managed IT that reduces downtime and keeps your team productive. Our team monitors, maintains and supports your systems, so you can focus on running your business.
Why proactive IT matters
Keeping up with patching, security and support is a full-time job. Figures from ASD's latest published Annual Cyber Threat Report, covering the 2024–25 financial year.
22%
of small and medium business owners surveyed said their business was impacted by cybercrime in 2024
$56,600
average self-reported cost of cybercrime per report for a small business, up 14%
28%
rise in publicly reported vulnerabilities (CVEs) in 2024–25, which means more to patch
60%
of the cyber incidents reported to ASD involved phishing
Source: ASD's ACSC Annual Cyber Threat Report 2024–25 (published October 2025), which cites the Australian Institute of Criminology's 2024 Australian Cybercrime Survey for the 22% figure. Cost figures are self-reported.
Read the ASD reportWhat's included
Everything your business needs from IT, delivered by one local team.
01
Help desk support
Responsive support for all your users, systems, networks and business applications, remote or on site.
02
Proactive monitoring and maintenance
Industry-standard remote monitoring and management tools help us spot and fix problems before they stop your team.
03
Managed servers and networks
Monthly server maintenance is included in your fixed price, and your network is monitored so our team is alerted to potential problems.
04
Microsoft 365 and cloud
Licensing, configuration, security and compliance, including identity protection, Conditional Access and Secure Score improvements.
05
Procurement
We help you choose, supply and set up hardware and software that fits your business.
06
IT consulting and strategy
A dedicated Service Delivery Manager acts as an extension of your team, aligning IT with your goals and planning ahead.
A local team that knows your business
Our team is based in Wodonga, supporting local, national and international clients. We map your network and hardware into an up-to-date inventory, so everyone on our team knows exactly how your system is configured.
Monthly server maintenance is included in a fixed price, and your network is monitored so we're alerted to potential problems early. We work as an extension of your team, with a dedicated Service Delivery Manager to keep everything on track.
Talk to our teamHow managed IT works
A clear, repeatable approach so your IT stays secure, stable and ready to grow.
01
Onboard
We review your environment and build a complete inventory of your devices, network, servers and licences.
02
Standardise and secure
We apply standardised, best-practice deployments aligned with the ACSC Essential Eight.
03
Monitor and maintain
Industry-standard remote monitoring and management tools watch your systems and flag problems early, with regular maintenance.
04
Support and plan
Responsive help desk support, plus regular conversations with your Service Delivery Manager so IT keeps pace with your goals.
Managed IT FAQs
What's included in managed IT?
Help desk support for your users, proactive monitoring and maintenance of your devices, servers and network, Microsoft 365 management and security, and a dedicated Service Delivery Manager. We tailor the mix to your business.
Is managed IT a fixed price?
Our managed services are charged at a fixed price, with monthly server maintenance included. We'll quote based on your environment, so there are no surprises.
Do you provide on-site support?
Yes. Our team of remote and on-site professionals looks after your devices, servers and network equipment such as routers and switches.
Can you work alongside our existing IT person?
Yes. We work as an extension of your team, taking on day-to-day support or specialist projects, whichever you need.
How do you keep us secure?
We align your systems with the ACSC Essential Eight, manage Microsoft 365 security including Conditional Access and Defender, and monitor your environment for problems. See our cyber security pages for more.
How do we get started?
Get in touch and we'll review your environment, build an inventory and recommend a plan that fits your business and budget.
Interested in fully managed IT?
Talk to our team about managed IT that reduces downtime and keeps your business moving.