Privacy Policy
Last updated: 6 October 2026. This policy explains how Total Solutions IT collects, uses, stores and discloses personal information.
We respect your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. In this policy, "we", "us" and "our" mean Total Solutions IT.
By using our website or our services, you agree to the practices described here.
The information we collect
The personal information we collect depends on how you deal with us. It can include:
Your name, business name, position, phone number, email address and postal address. Billing and payment details needed to provide and invoice our services. Information about your devices, accounts, networks and systems when we provide IT support, security or phone services. Records of our communications with you, such as emails, calls and support tickets. Technical information from our website, such as your IP address, browser type and the pages you visit.
How we collect it
We collect information directly from you when you contact us, request a quote, sign up for a service, submit a form or speak with our team. We also collect it while delivering services, for example through remote support sessions, monitoring tools and our phone and internet platforms. Sometimes we receive information from third parties, such as your authorised representatives or other providers you ask us to work with.
Why we collect and use it
We use personal information to provide, manage and invoice our services, respond to enquiries, give technical support, protect the security of your systems and ours, meet legal and regulatory obligations, and improve our services and website. With your consent, or where the law allows, we may send you information about our services. You can opt out of marketing messages at any time.
Who we share it with
We do not sell personal information. We share it only where needed to deliver our services or meet our obligations, including with:
Suppliers and partners who help us deliver services, such as carriers, internet and phone providers, Microsoft, cloud and software vendors, and payment processors. Professional advisers, insurers and auditors. Law enforcement or regulators, where the law requires it.
Where we share information with a supplier, we expect them to protect it and use it only for the purpose we gave it to them.
Overseas disclosure
Some of our suppliers, including cloud and software providers, store or process information outside Australia. Where this happens, we take reasonable steps to make sure the information is handled in line with the Australian Privacy Principles.
Cookies and website analytics
Our website may use cookies and similar technologies to make the site work, remember preferences and understand how visitors use it. You can adjust your browser settings to refuse cookies, although some parts of the site may not work as well.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encryption, secure systems and staff training. We keep information only as long as we need it for the purposes described here or as the law requires, then destroy or de-identify it.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time and may need to confirm your identity first.
If you have a privacy concern or complaint, contact us and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Data breaches and changes to this policy
If we experience an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as the Notifiable Data Breaches scheme requires.
We may update this policy from time to time. The current version is always published on this page, with the date it was last updated.
Contact us
Total Solutions IT. Phone: 02 6061 4222. Email: [email protected]. Our office address is on our Contact page.
Questions about this page?
Call 02 6061 4222 or email [email protected] and we will be happy to help.