Avaya IP Office 500 Phone System Features & Tech Specs
Below you’ll find a list we’ve compiled of popular Avaya IP 500 phone system features. We have included features for both small and larger enterprises alike. Many of the Avaya IP Office 500 features are standard. Where you require additional licences we have indicated this also. These features can literally transform the way you communicate so we hope you find it helpful.
In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Micro phone systems lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you’ll have at least 2+ phone lines, someone else can be on another call at the same time too.
The most commonly used button on your new handset will be the ‘hold’ button – and with good reason. It’s essential for smooth, professional handling of calls. Rather than (ineffectively and unprofessionally) cupping a hand over the mouthpiece, staff can place a customer on hold at the touch of a button, and they won’t be able to hear what’s going on in the background
For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you’ll be able to listen to your office emails on your mobile phone, laptop or iPad.
With business being conducted both nationally and globally nowadays, getting people to meet in person isn’t always possible. You can conference call seamlessly with whoever you need to, getting a real time conversation going with up to as many parties as you like (dependant on number of phone lines and system capacity). Simply place your caller on hold, select a new line and join the calls by pressing the conference button. It’s as simple as that!
Despite the power and complexity of a home office phone system the user friendly handsets make accessing features easy. Some systems do this better than others. With any pbx system there are many different handset models to choose from, usually a basic, executive and a receptionist model. Let us help you choose the right mix of handsets for your business.
Better handsets typically feature large, backlit digital displays to give users the information they need to make calls quickly and easily. Different menu options will be automatically displayed on screen, and these change to the most relevant choices depending on what task the user is currently performing.
Also with more and more people working remotely, our customers have said one of their favourite features is being able to see who is on the phone. This was a feature that was only on large business systems, however, this is now a standard feature on the new generation of hybrid & cloud phone systems for small business.
Features such as mute, redial, volume, conference etc are very typical and offer users fast, easy access. Meanwhile, some handsets offer programmable buttons with digital labels, so that these keys are always correctly and clearly annotated.
The bottom line is that you can choose from a wide range of handsets with most solutions and mix and match to meet the needs of your staff. Equip power users with higher-end phones, whilst selecting more basic models for less intensive applications. It’s the smart way to get the performance you want, at the price you need.
till work from their office or home – not yours. With the flexibility of VoIP technology, staff can now work from anywhere and stay connected to your phone system. This means key staff travelling interstate can keep in touch with the office easily, and remote staff can be employed from anywhere in Australia.
Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is available and so on. Exactly the same as they could in your office itself.
You can now effectively communicate with staff anywhere in the world which also makes it easier to find better, even cheaper, employees as you grow.
To effectively manage call traffic, your home office phone system equips you with a host of other essential phone features including mute, volume control, transfer, hold, speed dial and more.
Mute – Did you know that if you simply put your hand over the handset mouthpiece, callers can still make out much of what you say? This is unprofessional and potentially detrimental to your business. The mute feature electronically turns off your handset microphone so you can converse with your colleagues in private, without having to put your caller on hold. This is perfect if you want to discuss a private subject without letting the caller know you’re doing so.
Volume control – No more straining to hear a muffled conversation, or having your eardrums blasted by a yelling caller! Volume control lets you adjust audio levels on both your handset and speakerphone (where applicable) to ensure a natural listening experience.
Speed dial – Rather than having to remember frequently dialled numbers, speed dial lets you store your most important contacts on the phone so you can dial them with a single push of a button or scroll through a speed dial directory then allows you to save 1000s of business contacts.