From step one IT Security is foremost with our approach for your IT Support services.
We can help you to secure your data and your communications. Our team of technicians will ensure that your systems remain malware-free, your data is backed up, and will implement restoration plans when necessary.
The most important component of your IT system is its security. The first rule of IT security is to have a sufficient backup system. The second rule of IT security is to have adequate protection of your systems from external threats. The third rule of IT security is to monitor incoming data for threats and identify potential risks.
Without backups, even a tiny issue with your computer system can mean massive data loss for your business. Natural disaster, fire, theft, viruses, misuse, and accidental deletion of data won’t interrupt your business processes if you have an effective backup solution.
MANAGED NETWORK SECURITY SUPPORT
The Tools You Need For Proactive Threat Management
Electronic Information Systems provide organizations with productivity benefits that unfortunately also can introduce a whole new set of risks and threats. The more we depend on our technology to manage important information that represents the lifeblood of the organization, the greater the risk.
Many people think that hardware is their primary IT asset. However, unless you can access and maintain the integrity of your data, the hardware is useless. The data is the reason you have your IT in the first place.
Total Solutions IT offers a variety of Managed Network Security Services to help ensure that you can continue to work and protect your most important IT assets in a safe and productive fashion.
Sadly, applications and operating systems are filled with flaws that companies like Microsoft and Adobe are always attempting to address with constant patches and updates. But unless someone is looking out for these fixes proactively, you could find yourself with vulnerabilities on your PCs and Servers that you had no idea existed. Total Solutions IT helps alleviate these concerns and minimize the risks of data breaches and downtime that could come as a result of a vulnerability being exploited by proactively patching and updating your core software using our best-in-breed Patch Management tools.
Browsing the web can be dangerous, even when you think you are going to trusted sites. Often times, URLs are hijacked to redirect you elsewhere, or coding on a site is weak leading to a virus being implanted within the site itself. Or maybe staff is abusing web privileges by going to dangerous sites for fun that ultimately put your network security at risk. Total Solutions IT offers a robust Web Filtering package that can control what sites your organization can visit and block sites that can potentially be hazardous.
There are many effective Antivirus products in the marketplace, but who is making sure that you have the latest version or are using the most current and sophisticated virus definitions? Or more importantly, do you even know if your Antivirus product is running as it should on all of your PCs and Servers? For our clients, we offer state of the art Antivirus applications that are proactively managed by our support team. You can be assured that your Antivirus solution is modern and effective, rather than relying on off the shelf products that are unmanaged and often ignored.
Documentation and Password management can easily become an items of neglect, Documentation is often a tedious process and no one wants to do.
Passwords can often find them self on post it notes and are often not changed regularly. As a result they can themselves become a security issue.
The management of your internal IT documentation is of critical importance and so at Total Solutions IT as part of the on-boarding process, an extensive list of documentation will be put together to ensure all required information is at the finger tips of the people that require it the most.
This means when support services are required all of the relevant information that is required it ready to go and available.
This is no guessing of network topology and layouts and all required information regarding each managed endpoint is easily available
By extensively using the documentation system from IT Glue, Total Solutions IT is able to ensure all relevant information is available when required.
We are able to also give the Client access to this information to help ensure Both sides are on the same page for all credentials and documentation items in the business.
Features of IT Glue are as follows
The security of your data is vital to protecting your business from data loss, loss of intellectual property, and keeping unauthorised eyes away from your data.
Malware is any type of software developed by attackers that exists to harm your computer or server. This can include viruses such as Trojan Horses, spyware, adware, and worms. Trojan Horses often pretend to be other legitimate software (usually in emails). Spyware sends data in the background to the attacker’s computer to steal business information and customer data. Adware creates popups and redirects in your browser and on your computer that can take to malicious sites. Worms can copy themselves across your network and affect all of your machines.
A robust and proven anti-malware software solution is essential in any business that uses computers. No matter the size of your business, or even if you only have one computer. It is simply not worth the risk to leave your customer and business-sensitive data exposed.
We stand by Bitdefender for ongoing protection of both desktop and server architectures.
Bitdefender allows IT administrators to remotely manage the security deployment from a cloud-based console. This allows us to manage policies, threat levels, deployments – all from one place, enabling us to manage your security without interrupting your work day, or gaining access to your systems.
Bitdefender offers your business:
We also use Malwarebytes Anti-Malware to supplement Bit defender superior protection. Malwarebytes is run manually by us once per month as part of monthly server maintenance, and provides a second opinion to Bitdefender’s real-time scanning.
Malwarebytes enables us to ensure that Bitdefender is working properly, scan deeper for files, scan for adware and rootkits.
Email security protects your business against spam, attachment viruses, and phishing attacks.
Spam is any unsolicited email. Most often, spam tries to get you to visit a site and obtain information from you. Our spam filtering software solution identifies most spam items by analyzing patterns and an extensive catalogue of blocked email domains, and ensures that spam is blocked before it reaches your network.
Attachment viruses are the most common way for viruses to enter your system. Particularly when email clients are configured to preview attachments, malicious code can be embedded into an email to attack your system. Our anti-malware email filtering solution blocks emails with potentially malicious attachments.
Phishing attacks are targeted emails that intend to get your personal information. They work by impersonating a bank, or other reliable online server, and asking your for information. They can be difficult to distinguish from the real thing. Our anti-phishing filtering solution identifies fake domains, and analyses content to identify phishing patterns to block malicious email before it gets to your computer.
SpamHero is our go-to solution for your email security. It is one of the most sophisticated and well-maintained service for email filtering on the market.
With SpamHero, your emails are re-routed through SpamHero’s cloud-based filtering servers before they even touch your network. This means that malicious messages don’t even reach your network before they are detected. Ordinary anti-spam software still needs to rely on the viruses and other malware to first enter your system, which is in itself a security risk. With your hosted exchange, cloud-based email security is your best bet against unwanted emails that can damage your system.
Features of SpamHero email security:
Backups are the first rule for maintaining system security. No system should ever operate without at least an on-site backup on external media. There are many threats to the integrity and availability of your data:
Windows Server Backup is included with your Windows Server installation. It is the lowest-cost backup solution that we implement, as there are no additional costs other than management and setup. It offers a number of basic backup features:
- Scheduled backups
- Fine-grained file choosing
- Integrated backup of hosted Hyper-V Servers (snapshots)
- System state backups
There are a few downsides to using Windows Server Backup:
- Can only be recovered to the same hardware in the event of a total failure.
- Only limited support for off-site shared storage.
- Not available for older versions of Windows Server.
MSP Backup is our preferred cloud-based backup solution for your business. Available for both desktops and servers, it ensures peace of mind that your data is stored and archived in the cloud, ready for when you need it restored. We often deploy MSP Backup in conjunction with Windows Server Backup to supplement the backups with a file history and archive that is stored in the cloud. Essential for business-critical data that absolutely cannot be lost.
- Scheduling: Can be run daily, weekly, or monthly – depending on your backup reqirements.
- Multi-Platform: MSP Backup works with Windows, Macintosh OS X and Linux desktops, as well as servers. Additional powerful options are available for server environments.
- ‘Set and Forget’: Once configured, there is nothing much that we need to do to ensure your files are being backed up. MSP Backup automatically backs up new and changed files, and even currently-open files that are being worked on. Even Outlook mail files.
- Bandwidth Capping: If your site has limited uploads and downloads, we can restrict MSP Backup to work within those limits.
- Additional Server Options: Backs up databases, Exchange settings and mailboxes, Linux, SharePoint, NAS , and common business applications on Windows Server.
Benefits of Our Solutions
- Peace of Mind: You can rest easy knowing that your systems are protected by proven technology.
- Unobtrusive: Our backup solutions are designed to not get in your way, and protect your data in the background.
- Predictable Costs: Both ShadowProtect and MozyPro are fixed-fee services. Windows Server Backup is included in your Windows Server installation.
- Reduced Costs: In the event of a system failure, or significant data loss, having good backups can reduce the restoration costs and, most importantly, keep your business flowing.
- Remote Monitoring: Our server maintenance package means that we will periodically monitor the status and success of your backup system.
- Fast Response: In the event of data loss, your backup solution will have you covered and back online quickly.