INFORMATION TECHNOLOGY SUPPORT SERVICES

Whether you need managed IT, cloud, data center, professional IT services, or a combination of these, we'll put nearly 30 years of expertise to work for your business success.


If you’re looking for...


- World-Class Managed IT Services


- Proven IT Business Strategies


- Support from a Leading Tech Partner

IT SECURITY

From step one IT Security is foremost with our approach for your IT Support services.

We can help you to secure your data and your communications. Our team of technicians will ensure that your systems remain malware-free, your data is backed up, and will implement restoration plans when necessary.

The most important component of your IT system is its security. The first rule of IT security is to have a sufficient backup system. The second rule of IT security is to have adequate protection of your systems from external threats. The third rule of IT security is to monitor incoming data for threats and identify potential risks.

Without backups, even a tiny issue with your computer system can mean massive data loss for your business. Natural disaster, fire, theft, viruses, misuse, and accidental deletion of data won’t interrupt your business processes if you have an effective backup solution.

Documentation and Passwords Management

IT Documentation & Password Management

Documentation and Password management can easily become an items of neglect, Documentation is often a tedious process and no one wants to do.

Passwords can often find them self on post it notes and are often not changed regularly. As a result they can themselves become a security issue.

The management of your internal IT documentation is of critical importance and so at Total Solutions IT as part of the on-boarding process, an extensive list of documentation will be put together to ensure all required information is at the finger tips of the people that require it the most.

This means when support services are required all of the relevant information that is required it ready to go and available.

This is no guessing of network topology and layouts and all required information regarding each managed endpoint is easily available

Our Solution

By extensively using the documentation system from IT Glue, Total Solutions IT is able to ensure all relevant information is available when required.

We are able to also give the Client access to this information to help ensure Both sides are on the same page for all credentials and documentation items in the business.

Features of IT Glue are as follows

  • Structured Documentation

    IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them.

  • Relationship Mapping

    Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips.

  • Secure Password Management

    Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.

  • Enterprise-Grade Security

    With features like SOC 2 compliance, our secure password vault, access control, and more, you can have confidence in the security of your information.

ANTIVIRUS

Desktop & Server Security

The security of your data is vital to protecting your business from data loss, loss of intellectual property, and keeping unauthorised eyes away from your data.

Malware is any type of software developed by attackers that exists to harm your computer or server. This can include viruses such as Trojan Horses, spyware, adware, and worms. Trojan Horses often pretend to be other legitimate software (usually in emails). Spyware sends data in the background to the attacker’s computer to steal business information and customer data. Adware creates popups and redirects in your browser and on your computer that can take to malicious sites. Worms can copy themselves across your network and affect all of your machines.

A robust and proven anti-malware software solution is essential in any business that uses computers. No matter the size of your business, or even if you only have one computer. It is simply not worth the risk to leave your customer and business-sensitive data exposed.

Our Solution

We stand by Bitdefender for ongoing protection of both desktop and server architectures.

Bitdefender allows IT administrators to remotely manage the security deployment from a cloud-based console. This allows us to manage policies, threat levels, deployments – all from one place, enabling us to manage your security without interrupting your work day, or gaining access to your systems.

Bitdefender offers your business:

  • Always up-to-date virus definitions (managed from the cloud and pushed to devices).
  • Unobtrusive updates of the Bit defender client.
  • Real-time updates.
  • Website filtering.
  • Stateful packet inspection (SPI) firewall.
  • Anti-spyware.
  • Real-time file scanning.
  • Affordable small monthly fee per machine.

Alternatives

We also use Malwarebytes Anti-Malware to supplement Bit defender superior protection. Malwarebytes is run manually by us once per month as part of monthly server maintenance, and provides a second opinion to Bitdefender’s real-time scanning.

Malwarebytes enables us to ensure that Bitdefender is working properly, scan deeper for files, scan for adware and rootkits.

EMAIL

Email Security

Email security protects your business against spam, attachment viruses, and phishing attacks.

Spam is any unsolicited email. Most often, spam tries to get you to visit a site and obtain information from you. Our spam filtering software solution identifies most spam items by analyzing patterns and an extensive catalogue of blocked email domains, and ensures that spam is blocked before it reaches your network.

Attachment viruses are the most common way for viruses to enter your system. Particularly when email clients are configured to preview attachments, malicious code can be embedded into an email to attack your system. Our anti-malware email filtering solution blocks emails with potentially malicious attachments.

Phishing attacks are targeted emails that intend to get your personal information. They work by impersonating a bank, or other reliable online server, and asking your for information. They can be difficult to distinguish from the real thing. Our anti-phishing filtering solution identifies fake domains, and analyses content to identify phishing patterns to block malicious email before it gets to your computer.

Our Solution

SpamHero is our go-to solution for your email security. It is one of the most sophisticated and well-maintained service for email filtering on the market.

With SpamHero, your emails are re-routed through SpamHero’s cloud-based filtering servers before they even touch your network. This means that malicious messages don’t even reach your network before they are detected. Ordinary anti-spam software still needs to rely on the viruses and other malware to first enter your system, which is in itself a security risk. With your hosted exchange, cloud-based email security is your best bet against unwanted emails that can damage your system.

Features of SpamHero email security:

  • Self-Learning

    The system learns new patterns as they emerge, ensuring you have protection against zero-day attacks.

  • Encryption

    Emails retained in cloud servers are encrypted to protect your data.

  • Data Loss Prevention

    Undeliverable mail is stored on the server until it can be delivered. If your hosted Exchange server goes down, if you run out of hard drive space, or if your system is attacked, your emails will still be stored in the cloud, waiting to be delivered.

  • Predictive Analysis

    Able to detect new and sophisticated targeted attacks through detailed analysis.

  • Link Following

    Protects against phishing attacks by following URLs and from domains to detect the actual source of the message.

The Benefits

  • Peace of Mind

    You can rest easy knowing that your systems are protected by proven technology.

  • Unobtrusive

    No software at all is installed on your computers or servers systems – it all runs in the cloud between the sender and your servers.

  • Predictable Costs

    SpamHero is purchased as a monthly subscription.

  • Increased Employee Productivity

    You are not bombarded with any unsolicited email during your work day.

  • Better Privacy

    Your emails are safe from external attackers and prying eyes.

BACKUP & RECOVERY

Backup & Recovery

Backups are the first rule for maintaining system security. No system should ever operate without at least an on-site backup on external media. There are many threats to the integrity and availability of your data:

  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Insecure passwords
  • Hard drive failure
  • System crash
  • Targeted attacks
  • Ransomware
  • ‘Acts of God’
  • Other hardware failure
  • File corruption

Windows Server backup

Windows Server Backup is included with your Windows Server installation. It is the lowest-cost backup solution that we implement, as there are no additional costs other than management and setup. It offers a number of basic backup features:

  • Scheduled backups
  • Fine-grained file choosing
  • Integrated backup of hosted Hyper-V Servers (snapshots)
  • System state backups

There are a few downsides to using Windows Server Backup:

  • Can only be recovered to the same hardware in the event of a total failure.
  • Only limited support for off-site shared storage.
  • Not available for older versions of Windows Server.

MSP Backup

MSP Backup is our preferred cloud-based backup solution for your business. Available for both desktops and servers, it ensures peace of mind that your data is stored and archived in the cloud, ready for when you need it restored. We often deploy MSP Backup in conjunction with Windows Server Backup to supplement the backups with a file history and archive that is stored in the cloud. Essential for business-critical data that absolutely cannot be lost.

  • Scheduling: Can be run daily, weekly, or monthly – depending on your backup reqirements.
  • Multi-Platform: MSP Backup works with Windows, Macintosh OS X and Linux desktops, as well as servers. Additional powerful options are available for server environments.
  • ‘Set and Forget’: Once configured, there is nothing much that we need to do to ensure your files are being backed up. MSP Backup automatically backs up new and changed files, and even currently-open files that are being worked on. Even Outlook mail files.
  • Bandwidth Capping: If your site has limited uploads and downloads, we can restrict MSP Backup to work within those limits.
  • Additional Server Options: Backs up databases, Exchange settings and mailboxes, Linux, SharePoint, NAS , and common business applications on Windows Server.

Benefits of Our Solutions

  • Peace of Mind: You can rest easy knowing that your systems are protected by proven technology.
  • Unobtrusive: Our backup solutions are designed to not get in your way, and protect your data in the background.
  • Predictable Costs: Both ShadowProtect and MozyPro are fixed-fee services. Windows Server Backup is included in your Windows Server installation.
  • Reduced Costs: In the event of a system failure, or significant data loss, having good backups can reduce the restoration costs and, most importantly, keep your business flowing.
  • Remote Monitoring: Our server maintenance package means that we will periodically monitor the status and success of your backup system.
  • Fast Response: In the event of data loss, your backup solution will have you covered and back online quickly.

IT SERVICES

Total Solutions IT uses leading-edge technologies and infrastructure to deliver a quality service to our clients. This enables us to deliver high-performing, reliable, and secure solutions.

Our on-demand support team is reactive, knowledgeable, and ready to help at any time of the day. We offer 24/7 support for all of our clients. Our managed-it team also works to ensure that your systems are running at 100% and any problems are anticipated and dealt with before they happen.

We can ensure that your systems are always available to you by offering desktop and laptop repair at low cost. We understand that a system failure should not get in the way of your productivity.

Our team of network engineers and support technicians know how your system works. When there is a problem on your network, or with your servers, we can get you back up to speed in no time. Existing systems are also catered for by our team, and we work hard to optimise your network and server infrastructure for your business needs.