New Business Phone Systems

Total Solutions IT is your one stop shop for new phone systems. Whether you’re looking for your first small business phone system or a national rollout deploying the latest VoIP technology we have the expertise to make it simple, on time and on budget.


Enterprise SIP Trunks for IP Enabled Phone Systems


Unified Communications offers many benefits to your business. The essence of Unified Communications is to break down barriers to inter-office, intra-office, and external communications, and allow businesses to connect with each other across multiple platforms.

Total Solutions IT offers a solution that can improve the productivity of your business and generate a more efficient work load.

Operating efficiently. Staying close to customers. Carefully managing scarce resources. Focusing on what really matters. These are essential tasks for small and medium businesses.

What they may lack in scale, growing companies make up for with innovation, determination, and by getting the most from their resources. That’s what makes them competitive and successful. That’s also the reason why making smart use of the latest real-time mobile collaboration capabilities has never been more important.

Mobile collaboration – the ability to communicate and stay productive from anywhere – is reshaping every aspect of business operations today, from sales to customer service to hiring and budgeting. To remain competitive, small and midsize companies need to match their communications to the new realities of the marketplace:

Unified Communications can integrate IP telephony, instant messaging, videoconferencing, contact management, and media sharing. A unified communications system is feature-rich and scalable, and can grow as your business does.

Out Unified Comms Solutions

iPECS UCP is Ericsson-LG Enterprise’s unified communications platform offers and is designed to help organisations communicate and collaborate with all of their stakeholders. iPECS Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device.


  • Mobile Client (Android/iOS)
  • Video Conferencing
  • Presence and Instant Messaging
  • Outlook Integration
  • Built-In Voicemail and Auto Attendant
  • Built-in Automatic Call Distribution
  • Mobile Extension
  • Powerful Call Handling Features
  • Embedded SIP
  • Embedded Hotel Features
  • Centralised Control Transport Network (T-NET)

Product Benefits
Simple Unified Communications
iPECS Unified Communications (UC) capability is built-in.
Use voice, video, instant messaging, conference calls, visual voicemail, all on one simple and easy to use platform.
Designed to be intuitive and provide your team easy to use tools and features

Increase reliability and flexibility with distribution architecture
Total reliability
Complete resilience through geographic redundancy and inherent modular architecture.

Integrated applications tailored to your needs
Offers a range of enhanced applications from Ericsson-LG and other specialist application providers.
Integrates into standard office applications such as Microsoft Outlook or Lync and others.

Leverage the latest standards based technologies
Makes the most of the latest network technologies such as SIP
Optimise call costs using WiFi
Use in-built voice conferencing to save on external conference services.

Scale with your growth
Delivers the flexibility you need as your organisation grows and easily adapts to meet changing needs

Anytime and anywhere connectivity
Access the power of your iPECS UCP your way regardless of your device or location using smartphone, tablet or PC applications

Virtulise Your Business Communications

iPECS vUCP as a software base call server is running on VMware or AWS virtual environment. The software is the same as on-premise iPECS UCP and all the system features as well. It delivers an innovative way to manage diverse business applications and collaborate cost-effectively, so you can leverage business communications while keeping all the advantages of iPECS UCP.

Let a powerful Avaya IP Office solution produce better engagement among your employees, and stronger relationships with partners and customers—facilitating faster, smarter decisions and better business.

  • Flexible Configurations: Choose a deployment model that matches your infrastructure objectives–from a simple appliance to virtualized software in your data center, with options in between.
  • Complete Collaboration Solution: Enjoy the peace of mind that comes with a complete, integrated solution—collaboration software plus multichannel contact centers, networking, security, and video—from a single source.
  • Total Solutions IT can include Microsoft Lync as an incredibly low-cost solution to supplement your phone system with a unified communications add-on. Microsoft Lync provides businesses:
    • Instant messaging between users.
    • Videoconferencing
    • Screen sharing
    • IP telephony
    • Online meetings
    • File transfers
    • Skype integration