Always exceeding expectations

To maintain our commitment to exceptional customer service, we continuously survey our clients using Client Heartbeat, a leading online feedback tool.

To gain an accurate measure of how our service compares to other IT providers across Australia, we reached out to 219 customer contacts. The responses we received were outstanding, surpassing industry benchmarks in all measurable areas, with an overall rating of 8.9.

We sincerely appreciate our clients for their honest feedback and ongoing support, which helps us continually enhance our services.

Our customers have rated us above the industry average…

CASE STUDIES

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Managed IT Services for staffing firm

Upon initiating their collaboration with Total Solutions IT, this workforce solutions company aimed to reduce their reliance on internal IT staff. Additionally, they sought a dependable framework to streamline the allocation of resources and time towards data management. Alongside this, they desired an adaptable and budget-friendly strategy for safeguarding their data.

Managed IT Services

The transportation association based in Rural New South Wales aimed to transition its infrastructure to cloud-based systems. However, their current IT provider lacked the capacity to accommodate this requirement. Consequently, the association required the expertise of a Managed Services Provider (MSP) that possessed qualities of efficiency, reliability, experience, and the ability to facilitate a rapid migration to cloud platforms.

Case study for HealthCare IT Support

Lacking technical personnel within their operation, this medical institution partnered with Total Solutions IT in 2012 to oversee their technological aspects. Upon becoming a client, only a small group of employees possessed email access, and among them, personal email accounts were utilized for official business matters. This situation presented considerable challenges related to security, efficiency, and compliance for the organization.

Total Solutions IT provides modern and secure digital workplaces, focusing on the B2B market with comprehensive services in Telecommunications, Internet, Cloud, IT Managed Services, and Cyber Security.

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Customer Service

Contact

EMAIL
support@tsit.au

PHONE
(02) 6061 4222

ADDRESS
23 Stanley Street
Wodonga VIC 3690 Australia