Always exceeding expectations

To maintain our commitment to exceptional customer service, we continuously survey our clients using Client Heartbeat, a leading online feedback tool.

To gain an accurate measure of how our service compares to other IT providers across Australia, we reached out to 219 customer contacts. The responses we received were outstanding, surpassing industry benchmarks in all measurable areas, with an overall rating of 8.9.

We sincerely appreciate our clients for their honest feedback and ongoing support, which helps us continually enhance our services.

Our customers have rated us above the industry average…

CLIENT IT SOLUTION CASE STUDIES

A look at what’s working

We base our success on the success of our customers. Whether they’ve come to us for a software recommendation or a holistic shift in the way they handle their IT, we’re proud to say that for over 10 years we’ve helped organizations in many different industries build IT systems that propel their business forward.

Here are a few examples:

it support, it albury, total solutions it
Upon initiating their collaboration with Total Solutions IT, this workforce solutions company aimed to reduce their reliance on internal IT staff. Additionally, they sought a dependable framework to streamline the allocation of resources and time towards data management. Alongside this, they desired an adaptable and budget-friendly strategy for safeguarding their data.
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The transportation association based in Rural New South Wales aimed to transition its infrastructure to cloud-based systems. However, their current IT provider lacked the capacity to accommodate this requirement. Consequently, the association required the expertise of a Managed Services Provider (MSP) that possessed qualities of efficiency, reliability, experience, and the ability to facilitate a rapid migration to cloud platforms.
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Lacking technical personnel within their operation, this medical institution partnered with Total Solutions IT in 2012 to oversee their technological aspects. Upon becoming a client, only a small group of employees possessed email access, and among them, personal email accounts were utilized for official business matters. This situation presented considerable challenges related to security, efficiency, and compliance for the organization.
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Total Solutions IT provides modern and secure digital workplaces, focusing on the B2B market with comprehensive services in Telecommunications, Internet, Cloud, IT Managed Services, and Cyber Security.

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Customer Service

Contact

EMAIL
support@tsit.au

PHONE
(02) 6061 4222

ADDRESS
2/601 Dean Street
Albury NSW 2640 Australia