Enterprise Phone Systems

Total Solutions IT delivers cutting-edge enterprise phone systems tailored to the intricate demands of today’s businesses, featuring advanced capabilities, scalability, and strong performance.

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VODIA

GRAND STREAM

AVAYA

IPECS

Understanding Enterprise Phone Systems

Enterprise phone systems are advanced telecommunication solutions designed to manage high call volumes, support numerous extensions, and provide a variety of features customized for large organizations. These systems can be implemented on-premises, in the cloud, or as a hybrid solution, blending the advantages of both approaches.

Advantages of On-Premises PBX Systems

On-premises PBX systems also present unique benefits, especially for businesses that need greater control over their telecommunication infrastructure:

Control

On-premises systems grant businesses full control over their phone system, allowing for customization and seamless integration with their existing IT infrastructure.

Security

With on-premises systems, businesses can implement their own security protocols, ensuring that sensitive communications are securely protected.

Reliability

On-premises systems operate independently of internet connectivity, ensuring reliable performance even during internet outages.

Why Choose Total Solutions IT?

Opting for Total Solutions IT for your enterprise phone system needs guarantees top-tier products and outstanding service. Here’s why partnering with us is the right choice:

Expertise and Experience: With years of experience in the telecommunications industry, our team possesses the knowledge and expertise to deliver the best enterprise phone system solutions.

Tailored Solutions: We recognize that every business is unique. Our solutions are customized to meet your specific needs and requirements, ensuring optimal performance and efficiency.

Reliable Support: Our dedicated support team is always on hand to assist with installation, maintenance, and any technical issues, ensuring your system operates seamlessly.

Cutting-Edge Technology: We stay at the forefront of technological advancements to provide you with the most effective and reliable communication solutions.

Why People say about us

They have assisted us not just locally but dealing with our offices in Townsville and Melbourne, especially during the NBN rollout. Easy to get along, prompt service, always available via phone whenever I have needed them – explaining things in terms that even I can understand! I would have no hesitation in recommending Total Solutions IT to anyone.

Stacey Eyers | Milthorpe Transport

Really happy we changed to local IT support- Joel and his team make it all so easy. Very easy transition from corporate IT and extremely happy with the service and response time.

Renee Nightingale | Hello World Travel

TSIT have great professional response. Very impressed with their availability to respond to issues.

Aaron Smith | Stadelmann Enterprises

Always happy to help out even with minimal notice. These guys know their stuff and work quickly and efficiently.

Felicity Canning | Howlong Medical Centre

Upgrade to the latest small business phone system technology and save up to 70% on your call costs.

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Modern phone systems solutions require a in depth understanding of both telecommunications and IT infrastructure, Total Solutions IT combines both of these fields to ensure that the appropriate unified communications solutions is made available to your business.

Todays business’s require flexible solutions that allow for staff to be able to be easily contactable from where ever they are working, either onsite or remote. This can be achieved with the appropriate smart phone app’s

With our bundled monitoring solutions we also ensure a maximum uptime for your critical infrastructure and if something does go wrong, prompt support to ensure problems are resolved quickly and with minimum disruption to your business.

Phone System for Small Business Support

We support small businesses in flourishing by installing affordable, future-ready phone systems that guarantee secure operations with 24/7 support and service from our Australian team.

Cloud Phone System – Vodia

Vodia Networks Inc. offers unified communications solutions for enterprises, contact centers and service providers. Phone System for Small Business.

Grandstream

Grandstream is an award-winning solutions provider of Unified Communications (UC) at an affordable price point with extreme flexibility. Phone system for small business.

Cel-Fi

Cel-Fi products are the first carrier-class cellular coverage solution for industry-leading signal gain.

Avaya

Avaya’s IP Office systems are a long-established all-in-one solution for Unified Communications (UC).

iPECS

iPECS phones and phone systems are LG’s solution for Unified Communications (UC) platform focusing on the basics of reliability and scalability. Phone System for Small Business.

Onboarding Training Your Team Phone Programming Knowledge Transfer Support

Onboarding, Your Way

Implementation can be completed in as little as 3 business days. We will move at your preferred pace, but if there are no obstacles to porting, this process can be expedited. Many of our customers opt for a longer timeline, which is perfectly acceptable.

Training Your Team

Implementation can be done in as little as 3 business days. We’ll move at your pace, but if there are no barriers to porting, this process can happen quickly. Many of our customers prefer a longer timeline, and that is perfectly acceptable.

Phone Programming

If you decide to keep your existing phones, we will log in remotely to program them. Most unlocked, modern phones can be easily programmed. It’s a simple process for you.

Knowledge Transfer

Simply provide us with information on the number of phones/people, their identities, and their locations. We will handle everything from there. Our onboarding team will take on the workload, not you.

Support Services

Our post-activation support and account management are as exceptional as our onboarding. We uphold high service standards, including live 24/7/365 support, a 20-second answer time, and a 94% first contact resolution rate. With dedicated support, account management, and regular service reviews and evaluations, we guarantee your needs will be met to your complete satisfaction.

FAQs

Q: What is a Small Business Phone Systems?

A small business phone system is a telecommunications solution designed specifically for businesses with fewer employees or locations. It provides features like voicemail, call forwarding, and multiple line functionalities to enhance communication within the company and with clients.

Q: How does a VOIP Phones System differ from a traditional Phone System?

A VoIP (Voice over Internet Protocol) phone system uses the internet to transmit voice calls, while traditional phone systems use landlines or cellular networks. VoIP systems often offer more flexibility, scalability, and features at a lower cost than traditional systems.

Q: Can I keep my Existing Phone Number when Swiitching to a New Phone System?

Yes, most service providers offer number portability, allowing businesses to retain their existing phone numbers when transitioning to a new phone system.

Q: How can a Small Business Phone System Benefits my Company

A small business phone system can enhance communication, improve customer service, offer scalability as your business grows, and often comes with features like call analytics, conferencing, and integration with other business tools.

Q: Is it Expensive to Set up a Phone System for my Small Business?

The cost of setting up a phone system varies based on the type of system, features required, and the number of users. However, with the advent of cloud-based and VoIP solutions, many affordable options are available for small businesses.

Total Solutions IT provides modern and secure digital workplaces, focusing on the B2B market with comprehensive services in Telecommunications, Internet, Cloud, IT Managed Services, and Cyber Security.

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EMAIL
[email protected]

PHONE
(02) 6061 4222

ADDRESS
2/601 Dean Street
Albury NSW 2640 Australia