Backup and Recovery Services

MICROSOFT 365 BACKUP
VEEAM DATA CLOUD
COVE CLOUD BACKUP
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Data backup is a technology designed to create copies of data that can be retrieved if the original data is accidentally deleted, corrupted, or if an older version is needed. It plays a crucial role in your overall disaster recovery strategy and should be implemented regardless of whether your business has a formal Disaster Recovery Plan (DRP) or not.

How Does It Work? At Total Solutions IT, we collaborate with you to identify your backup requirements. Many businesses already have specific needs, such as recovery times and offsite data storage, in place. However, some may lack formal policies, and we’re here to assist in those cases as well. We partner with multiple vendors to provide tailored solutions, ensuring that any recommendations we make are solely for your benefit. Our solutions can include, but are not limited to:

  • Local replication
  • Office replication
  • Cloud replication
  • Offsite storage
  • Storage replication

How Is It Used? Who Is It For?
Data backup is implemented using a combination of hardware and software, tailored to meet specific business requirements. We work closely with you and your team to establish the right policies and monitoring systems to ensure all backups are properly logged. Once the solution is deployed, we continue refining the system to meet your evolving needs, and, crucially, we conduct thorough testing.

We collaborate with all our clients to ensure that at least a basic level of data backup is in place, safeguarding essential data. With additional services like monitoring and testing, you can trust that your data is securely backed up and ready to be restored whenever needed.

What Are the Benefits?
The benefits of data backup are significant, as most businesses depend on data for daily operations and service delivery to clients and customers. The ability to restore data in the event of a loss can be the deciding factor in your business’s survival.

How Can We Help?
Total Solutions IT has been providing data backup solutions since our founding. We have extensive experience working with both small and large businesses, whether they operate from a single location or multiple sites. Partner with us today to ensure your data is securely backed up and protected.

Why do you need data backup for Microsoft 365?

  • Limited Retention Policies: Microsoft 365 has default retention policies that might not align with your organization’s needs. For example, items in the Deleted Items folder are automatically purged after 30 days. Backups allow you to retain data for as long as necessary, independent of Microsoft’s retention limits.
  • Granular Recovery: Backups provide the ability to restore individual items or specific points in time, giving more flexibility than the built-in recovery options.
  • User Error: Users might accidentally delete important emails, files, or entire folders. While Microsoft 365 offers some recovery options, such as the Recycle Bin in OneDrive or SharePoint, these are typically time-limited and may not cover all scenarios.
  • Permanent Deletion: After the retention period in the Recycle Bin or Deleted Items folder expires, data can be permanently deleted, making it difficult or impossible to recover without a backup.
  • Ransomware Attacks: In the event of a ransomware attack, where files are encrypted and held for ransom, having a backup ensures that you can restore your data without paying the attacker.
  • Malware Damage: Malware can corrupt or delete files, and in some cases, the damage may not be immediately noticeable. A backup allows you to recover data to a state before the infection occurred.
  • Data Retention: Many organizations are subject to legal and regulatory requirements that mandate the retention of certain data for extended periods. A backup ensures that you can meet these requirements even if data is accidentally deleted or corrupted.
  • eDiscovery and Legal Hold: Backups provide an additional layer of protection for data that might be needed in legal proceedings, ensuring that it can be retrieved even if the original data is no longer available in Microsoft 365.
  • Malicious Insider Activity: While rare, employees or contractors with malicious intent could delete or alter data. Backing up data ensures that you can recover from intentional data loss or tampering.
  • Employee Departures: When employees leave an organization, their accounts and data are often deleted. Backups ensure that critical data is retained and can be restored if needed.
  • System Outages: In the unlikely event of a significant Microsoft 365 outage, having a backup ensures that your critical data is still accessible, minimizing disruption to your business.
  • Data Loss Scenarios: Natural disasters, cyberattacks, or other catastrophic events could lead to data loss. Backups are a key component of a disaster recovery plan, ensuring that your organization can continue to operate with minimal data loss.
  • Historical Data Access: Organizations often need to retain data for many years, beyond the active usage period. Backups ensure that historical data can be archived and accessed when needed, even if it’s no longer stored in the active Microsoft 365 environment.
  • Compliance with Industry Standards: Many industries have specific requirements for data archiving and retention. Backing up Microsoft 365 data helps organizations comply with these standards and avoid penalties.
  • Platform Transition: If your organization decides to migrate to a different platform or needs to perform a major system upgrade, having a backup simplifies the process by ensuring that all data is safely stored and can be restored to the new environment.
  • Data Portability: Backups can facilitate the movement of data between different environments, whether for consolidation, regulatory compliance, or other purposes.
  • Shared Responsibility Model: Microsoft operates on a shared responsibility model, meaning that while they protect the infrastructure, customers are responsible for protecting their own data. Regular backups are part of fulfilling this responsibility.
  • Redundancy and Resilience: Even though Microsoft provides high availability and redundancy, having your own backup ensures an extra layer of protection and resilience against any potential issues.

Veeam Data Cloud

Resilient Data Protection Made Simple

Get the same powerful backup and recovery capabilities Veeam is known for, delivered as a service for Microsoft 365 and Azure data protection.

Data backup for the Microsoft 365 system is crucial for several reasons, even though Microsoft 365 provides a highly reliable and secure environment. Here’s why backing up your Microsoft 365 data is important:

Key Features

Veeam Data Cloud is optimized for cloud environments, making it ideal for protecting workloads in Microsoft 365 and Azure. Its cloud-native architecture ensures seamless integration and efficient data protection.

Veeam supports backups for a wide range of environments, including physical, virtual, SaaS (like Microsoft 365 and Salesforce), and hybrid cloud setups. This makes it a versatile solution for businesses with diverse IT infrastructures.

Veeam includes features like immutable storage and SecureRestore, which help protect backups from ransomware and ensure that data can be quickly restored without risking re-infection.

Veeam’s platform is known for its user-friendly interface and simplicity, making it easy to set up and manage backups without requiring extensive technical expertise. The platform’s intuitive design also allows for easy monitoring and reporting.

Veeam offers multiple deployment options, including on-premises, cloud, and hybrid environments. This flexibility ensures that businesses can tailor their backup solutions to their specific needs.

The all-inclusive service model of Veeam Data Cloud includes backup software, infrastructure, and storage, which helps in keeping costs predictable and transparent.

With Veeam Explorers, users can perform granular recovery for specific applications like Exchange, SQL, and SharePoint, ensuring that critical business applications are restored quickly and efficiently.

VEEAM DATA CLOUD
Backup and Recovery Services

Cove Cloud Backup

Cloud-first backup that gives you more for less

Cove Backup, now known as Cove Data Protection, is a cloud-first data protection service developed by N-able. It is designed to cater primarily to managed service providers (MSPs) and IT teams, offering a streamlined, appliance-free backup solution that includes both backup and disaster recovery capabilities.

Key Features

Cove is optimized for cloud environments, meaning that backups are more efficient and use significantly less bandwidth compared to traditional image-based backup solutions. Incremental backups are up to 60 times smaller, which helps in reducing the load on the network and storage.

Cove supports universal recovery, allowing backups to be restored to any machine, regardless of the platform. Instant recovery options are available, which means that operations can be restored very rapidly in the event of data loss or disaster.

It covers backups for servers, workstations, critical business documents, and Microsoft 365 data. This comprehensive coverage ensures that all critical areas of an organization’s IT infrastructure are protected.

Cove offers a web-based, multitenant management console that simplifies backup management. It’s intuitive and easy enough for even less experienced technicians to use, saving significant time and administrative effort.

By storing backups off the local network by default, Cove provides an added layer of protection against ransomware, ensuring that backups are safe from such attacks.

While Cove is cloud-first, it also supports optional local storage, providing flexibility in how backups are managed and restored.

Backup storage in N-able’s global private cloud is included in the service, with data centers worldwide ensuring that data remains in-region and secure, with AES 256-bit encryption both in transit and at rest.

Benefits

The smaller backup sizes and cloud-first architecture mean that backups can be conducted more frequently and with less impact on network performance.

The centralized dashboard and SaaS delivery model reduce the complexity of backup management, making it easier for businesses to maintain their data protection strategies.

With off-site storage and strong encryption standards, Cove ensures that data is securely backed up and can be recovered quickly in the event of a disaster.

COVE BACKUP
Backup and Recovery Services

Datto Backup

IT Solutions Built to Help You Achieve More

Datto Backup is a comprehensive data protection solution designed primarily for managed service providers (MSPs) and small to medium-sized businesses (SMBs). It offers a range of features that provide robust backup, disaster recovery, and business continuity services.

Key Features

Datto uses a hybrid cloud architecture, combining on-site backups with cloud-based replication. This ensures that data is stored both locally and in the cloud, providing redundancy and quick recovery options.

In the event of a disaster, Datto allows for instant virtualization of backups, either locally or in the cloud. This means businesses can quickly restore their systems and continue operations with minimal downtime.

Datto includes built-in ransomware detection and recovery features. It can detect ransomware attacks by analyzing backup data for unusual changes, and allows users to restore data from a point in time before the attack occurred.

Datto automatically verifies backups by running tests on them to ensure they are complete and restorable. This eliminates the need for manual checks and increases confidence that data can be recovered when needed.

This feature provides detailed information about each backup, allowing users to see which files were added, modified, or deleted between backups. It helps in tracking data changes and quickly identifying issues.

Datto also offers backup solutions for SaaS applications like Microsoft 365 and Google Workspace. This ensures that cloud-based data is protected against accidental deletion, data corruption, and other threats.

Datto offers a range of disaster recovery options, including image-based backups, offsite replication, and failover to cloud-based environments. This ensures that businesses can recover quickly from various types of data loss incidents.

Benefits

With instant virtualization and automated recovery processes, Datto minimizes the downtime that businesses experience during disasters or data loss events.

Datto’s solutions are scalable, making them suitable for businesses of different sizes and IT environments.

Datto provides a user-friendly interface and automated features, reducing the complexity of managing backups and disaster recovery plans.

DATTO BACKUP
Backup and Recovery Services

Backup and Recovery

Backups are the first rule for maintaining system security. No system should ever operate without at least an on-site backup on external media. There are many threats to the integrity and availability of your data:

  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Insecure passwords
  • Targeted attacks
  • Ransomware
  • ‘Acts of God’
  • Other hardware failure
  • File corruption
  • Natural disaster
  • Theft
  • Rootkits
  • Hard drive failure
  • System crash

Total Solutions IT takes backups very seriously. That’s why we offer a number of solutions to ensure that your systems and business-critical data can be recovered in the event of a failure.

Our Backup & Recovery Solutions

Solutions

Benefits of Our Solutions

Windows Server Backup

Windows Server Backup is included with your Windows Server installation. It is the lowest-cost backup solution that we implement, as there are no additional costs other than management and setup. It offers a number of basic backup features:

  • Scheduled backups
  • Fine-grained file choosing
  • Integrated backup of hosted Hyper-V Servers (snapshots)
  • System state backups

There are a few downsides to using Windows Server Backup:

  • Can only be recovered to the same hardware in the event of a total failure.
  • Only limited support for off-site shared storage.
  • Not available for older versions of Windows Server.

Storage Craft Shadow Protect Full System Backup

StorageCraft ShadowProtect is the next level of on-site backup that we offer. It captures full, differential and incremental backups of your entire system, including the entire operating system, applications, configuration settings, and files.

ShadowProtect enables some great recovery features:

  • Hardware Independent Restore (HIR): Recover an entire system state to a different hardware architecture or virtual machine. This means that if a server’s hardware irretrievably fails, we can deploy a state backup of the server to another machine and recover your business processes in hours.
  • Alternate Boot: We can boot a server snapshot as a virtual machine any time, meaning that if major server maintenance is happening, we can ensure immediate failover.
  • Backup Verification: Eliminates the need for us to verify backups regularly. ShadowProtect automatically validates backups as they are completed.
  • Super-fast recovery: Saves you money and time by getting your business processes backup to speed quicker than any of our other solutions.
  • Off-Site Replication: Improve the security and integrity of your backups by implementing off-site replication.

Mozy Pro Cloud Backup

MozyPro is our preferred cloud-based backup solution for your business. Available for both desktops and servers, it ensures peace of mind that your data is stored and archived in the cloud, ready for when you need it restored. We often deploy Mozy in conjunction with Windows Server Backup or ShadowProtect to supplement the backups with a file history and archive that is stored in the cloud. Essential for business-critical data that absolutely cannot be lost.

  • Scheduling: Can be run daily, weekly, or monthly – depending on your backup reqirements.
  • Multi-Platform: MozyPro works with Windows, Macintosh OS X and Linux desktops, as well as servers. Additional powerful options are available for server environments.
  • ‘Set and Forget’: Once configured, there is nothing much that we need to do to ensure your files are being backed up. Mozy automatically backs up new and changed files, and even currently-open files that are being worked on. Even Outlook mail files.
  • Bandwidth Capping: If your site has limited uploads and downloads, we can restrict MozyPro to work within those limits.
  • Additional Server Options: Backs up databases, Exchange settings and mailboxes, Linux, SharePoint, NAS , and common business applications on Windows Server.
  • Peace of Mind: You can rest easy knowing that your systems are protected by proven technology.
  • Unobtrusive: Our backup solutions are designed to not get in your way, and protect your data in the background.
  • Predictable Costs: Both ShadowProtect and MozyPro are fixed-fee services. Windows Server Backup is included in your Windows Server installation.
  • Reduced Costs: In the event of a system failure, or significant data loss, having good backups can reduce the restoration costs and, most importantly, keep your business flowing.
  • Remote Monitoring: Our server maintenance package means that we will periodically monitor the status and success of your backup system.
  • Fast Response: In the event of data loss, your backup solution will have you covered and back online quickly.

Total Solutions IT provides modern and secure digital workplaces, focusing on the B2B market with comprehensive services in Telecommunications, Internet, Cloud, IT Managed Services, and Cyber Security.

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PHONE
(02) 6061 4222

ADDRESS
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Albury NSW 2640 Australia