Service Desk Support

24×7 Service Line:  02 6061 4222
Email: [email protected]

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Sales Support

Email: [email protected]
Phone:  (02) 6061 4222

Hours of Operation

Office Hours:
8:00 am – 5:30 pm EST, Monday – Friday, excluding holidays

Fully Staffed Service Desk:
6:00 am – 10:00 pm EST, Monday – Friday, excluding TSIT-observed holidays

After hours emergency support:
24×7 Service Desk support is available at (02) 6061 4222

Managed Network Services

Customer Support Portal: Login to the Customer Support Portal to create service desk tickets or view the status of your service request.

Welcome to our Client Resources Center

Thank you for choosing Total Solutions IT as your trusted IT services partner! Here you will find valuable resources and information that will help you make the most of our partnership together.

Support Links

  • Quick Support

    Remote desktop assistance

  • New Client Information Sheet

    Start the on boarding process by filling out the New Client Information Sheet.

  • New Workstation Request Form

    Place a request for a new workstation or device.

Onboarding Resources

  • The Onboarding Process

    The first step in our partnership is onboarding. In this document, we have outlined the primary steps of the onboarding process.

  • Customer Support Portal

    Create Service Desk tickets or view the status of your service request.

  • Service Contacts

    Download this printer-friendly PDF for a list of key technical services contacts within DP Solutions

Client Satisfaction Surveys

  • Service Ticket Satisfaction Surveys

    In order to obtain real-time feedback from our clients, DP Solutions includes one-click satisfaction surveys with each Service Ticket that we complete.

  • Onboarding Satisfaction Survey

    Onboarding is one of the most important events that DP Solutions does for our clients. Let us know about your onboarding experience.

  • Project Satisfaction Survey

    A successful project is not just about delivering a solution, but creating an experience that our clients enjoy. Tell us how your project went.

  • QBR Satisfaction Survey

    Quarterly Business Review (QBR) meetings are an important component of your service with DP Solutions as they help ensure that we continue to meet       and exceed your expectations throughout our partnership. Tell us how we’re doing.

Spam Filter

  • Proofpoint Spam Filter Portal

  • Proofpoint Spam Filter User’s Guide

  • Proofpoint Quick Start Guide

REQUEST A MANAGED IT SERVICES PROPOSAL

Total Solutions IT delivers all-inclusive managed IT servicesCloud SolutionsIT Security & Compliance and Disaster Recovery services to organizations of all sizes throughout New South Wales and Victoria

To request a proposal, simply fill out the form to provide us with some basic information about your organization’s technology needs, and then submit the request.

Within one business day, one of our Business Solutions Specialists will contact you for a brief discovery call to understand your needs and begin gathering information for your custom proposal.

“Total Solutions IT is THE BEST! Their customer service is always professional, and they respond very quickly! We have always been happy with the quality of their work, and they literally solve all our problems (at least the ones associated with computers)! I totally recommend Total Solutions IT!”

LET’S TALK!

Want to speak with one of our IT business solution advisors?

Request an appointment today!

One of our IT specialists will be in touch with you shortly to confirm your appointment to discuss your specific needs.

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Ask About Our IT Services

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Albury Headquarters Directions

Come for a visit

Corporate Headquarters:

Total Solutions IT Corporate Headquarters
649 Dean Street
Albury, New South Wales 2640
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Main Phone Number:  (02) 6061 4222
Local Phone Number: (02) 6061 4222