Microsoft 365 Consulting

The expansive Microsoft 365 environment is continuously growing and changing, introducing new technologies and applications on a regular basis. Consequently, organizations often struggle not only to possess the internal expertise to handle the wide range of available applications but also to keep up with the latest updates.

Enter Total Solutions IT. Whether you aim to establish fresh business processes utilizing the Microsoft Power Platform or implement Teams across your organization, our seasoned Microsoft 365 consultants and developers are here to assist you every step of the way.

  • Drive Growth

    Helps your business get more done by better connecting you with your customers and suppliers.

  • Mobile Solution

    Enables you and your employees to get work done anywhere, on any device.

  • Cyber Security

    Protects your business data across all devices with constant security.

  • Improve Efficiency

    Makes the set-up and management of employee devices and services simple

Tools for the modern business

Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services offered by Microsoft. It combines the power of Office 365, Windows 10, and Enterprise Mobility + Security, providing businesses and individuals with a complete solution for communication, collaboration, security, and productivity. Here’s an overview of its key components and features:


Developed by The Australian Cyber Security Centre (ACSC), the Essential Eight is a series of baseline strategies taken from the Strategies to Mitigate Cyber Security Incidents document, advising on how to implement the strategies and how to measure the maturity of their implementation.

We believe cybersecurity services should be accessible to all businesses– our Essential 8+ auditing and reporting services are provided in a range of packages designed to suit the smallest operation through to the largest enterprise.

What is Microsoft Copilot?

Microsoft Copilot is a built-in assistant that uses next-generation AI (artificial intelligence) to supercharge your favourite Microsoft applications. Think ChatGPT on steroids and then some. From Microsoft 365 to Power Platform to Dynamics 365 and more, Copilot helps you shine brighter and faster than ever before.

Worried about security? Microsoft Copilot delivers enterprise-grade security, privacy, and compliance to ensure all data processing happens inside Microsoft apps.

Concerned about losing control? If you ever don’t like what your Copilot buddy has done, just tell it to back up and try again, or take a rest.

Best of all, Copilot learns. So, over time, it will get quicker, smarter, and even more capable.

Enterprise-grade data protection

Rest easy – Copilot inherits your existing Microsoft 365 security, privacy, identity, and compliance policies.

Available for all Microsoft 365 apps and more

Copilot is available for Word, PowerPoint, Excel, Outlook, Teams, Loop, Whiteboard, OneNote, and more.

Talk the same language

Copilot responds to natural language requests; there’s no need to learn easily forgotten commands to get what you want.

Drive value from forgotten data

Leverage the knowledge locked away in forgotten company data to uncover new insights.

Automate, automate, automate

Use Copilot in Power Platform to automate repetitive tasks or in Power Automate to create automated workflows.

Build your own apps

Got a great idea for an app? Copilot can turn concepts into functioning apps in just minutes.

Information Protection

Microsoft 365 Information Protection is a suite of tools and capabilities designed to help organizations protect their sensitive information and ensure compliance with various regulatory requirements. It provides mechanisms to classify, label, and protect data based on its sensitivity, as well as monitor and manage access to that data. Here are the key components and features of Microsoft 365 Information Protection:

Azure Information Protection (AIP)

  • Classification and Labeling: Allows organizations to classify and label data based on its sensitivity. Labels can be applied manually by users or automatically based on content inspection.
  • Protection: Once labeled, data can be encrypted, and access controls can be applied to ensure that only authorized users can access the information.

Microsoft Information Protection (MIP)

  • Unified Labeling: Provides a consistent labeling experience across Microsoft 365 applications and services. Labels defined in MIP can be used across Word, Excel, PowerPoint, Outlook, SharePoint, and OneDrive.
  • Data Loss Prevention (DLP): Helps prevent the accidental sharing of sensitive information. DLP policies can be configured to detect and block the sharing of sensitive data, such as credit card numbers, social security numbers, and other personally identifiable information (PII).

Microsoft Cloud App Security (MCAS)

  • Cloud App Discovery: Identifies and monitors the use of cloud applications in the organization, helping to detect shadow IT and assess risk.
  • Conditional Access App Control: Extends conditional access policies to cloud applications, enabling real-time monitoring and control over data in the cloud.

Office 365 Message Encryption (OME)

  • Email Encryption: Provides tools for encrypting email messages to ensure that only intended recipients can read the content. This is useful for protecting sensitive information sent via email.

Information Governance

  • Retention Policies: Allows organizations to define retention policies for data to ensure compliance with legal and regulatory requirements. Data can be retained for a specified period or automatically deleted after a certain time.
  • Records Management: Helps manage the lifecycle of records, including declaration, retention, and disposal of records.

Exchange Online

Exchange Online is a cloud-based email hosting service provided by Microsoft as part of its Office 365 suite. It offers a range of features tailored to meet the needs of businesses of all sizes. Here are some of its key features:

Email Hosting

Exchange Online provides robust email hosting capabilities, allowing businesses to send, receive, and manage email messages using their own domain name.

Security and Compliance

It includes built-in security features such as anti-malware and anti-spam protection to safeguard against threats. Additionally, Exchange Online offers data loss prevention (DLP) policies and compliance tools to help organizations meet regulatory requirements.


Users can access their email, calendar, and contacts from virtually anywhere using a web browser, desktop client, or mobile device. This flexibility enables employees to stay productive while on the go.


Exchange Online integrates seamlessly with other Office 365 applications such as Microsoft Teams, SharePoint, and OneDrive for Business, facilitating collaboration and teamwork within organizations.

Large Mailboxes

Users can enjoy generous mailbox storage limits, typically ranging from 50 GB to 100 GB per user, depending on the subscription plan. This ample storage space ensures that users don’t have to worry about running out of storage for their emails.

Shared Calendars and Contacts

Exchange Online allows users to share calendars and contacts with colleagues, making it easy to schedule meetings, coordinate events, and stay in touch with coworkers.

Mobile Device Management

Administrators can enforce security policies and manage mobile devices that access Exchange Online, ensuring that company data remains protected on smartphones and tablets.

High Availability and Redundancy

Microsoft operates multiple data centers worldwide to ensure high availability and redundancy for Exchange Online. This infrastructure helps minimize downtime and ensures that users can access their email services reliably.


Microsoft SharePoint stands as the leading collaboration and document management solution worldwide. It facilitates teamwork by enabling the creation of websites equipped with tools for collaboration and storage. With the rise of remote work, SharePoint has become indispensable in digital workplaces, offering secure accessibility to sites, documents, templates, and collaboration features from any device, anywhere.

Utilizing lists to organize data with customizable columns and data types, SharePoint serves as a comprehensive platform encompassing shared file storage, web content management, and beyond.

Furthermore, SharePoint serves as the backbone for various other Microsoft services. For instance, whenever you share a file in Teams, it directly interfaces with SharePoint.

Document Management

SharePoint allows users to store, organize, and manage documents in a centralized location. It offers version control, document check-in/check-out, metadata tagging, and document-level security to ensure that information is secure and easily accessible.


Teams can collaborate on documents, projects, and tasks using SharePoint’s collaboration tools such as team sites, document libraries, calendars, task lists, and discussion boards. Users can co-author documents in real-time, share feedback, and track changes.

Content Management

SharePoint serves as a content management system (CMS) for creating, publishing, and managing web content. It provides features like customizable web pages, document publishing workflows, content approval processes, and enterprise search to help users find relevant information quickly.

Workflows and Automation

SharePoint offers powerful workflow capabilities to automate business processes and streamline operations. Users can design and deploy custom workflows using SharePoint Designer or Microsoft Power Automate to automate tasks, route documents for approval, and enforce business rules.

Integration with Microsoft 365

SharePoint seamlessly integrates with other Microsoft 365 apps and services such as Microsoft Teams, Outlook, OneDrive, and Office apps. This integration enhances productivity by allowing users to access SharePoint content directly from familiar tools and applications.

Security and Compliance

SharePoint provides robust security features to protect sensitive information and ensure compliance with regulatory requirements. It offers granular permissions, encryption, data loss prevention (DLP), and auditing capabilities to safeguard data and meet compliance standards.

Microsoft Teams

Microsoft Teams is a collaboration platform developed by Microsoft, first introduced in 2017. It’s designed to facilitate communication and teamwork within organizations, providing a centralized hub for chatting, video meetings, file sharing, and app integration. Here are some key features and aspects of Microsoft Teams


Teams allows users to chat one-on-one or in groups. Conversations can be organized into channels based on topics, projects, or departments, making it easy to find and reference discussions.

Video Meetings

Teams offers video conferencing capabilities, allowing users to schedule and join meetings with colleagues, clients, or partners. Meetings can include features like screen sharing, whiteboarding, and live captions.

File Sharing and Collaboration

Users can share files within Teams, making it a convenient platform for collaborating on documents, presentations, and spreadsheets. Microsoft Office integration allows for real-time editing and collaboration on Office documents directly within Teams.

Integration with Microsoft 365

Teams is tightly integrated with other Microsoft 365 apps and services, such as Outlook, SharePoint, and OneDrive. This integration allows for seamless access to files, calendars, and other resources within the Teams interface.

Third-Party App Integration

Teams supports integration with a wide range of third-party apps and services through its App Store. This allows users to bring in tools and services they already use into the Teams environment, enhancing productivity and workflow efficiency.

Customization and Extensibility

Teams can be customized to suit the unique needs of different teams and organizations. This includes creating custom tabs within channels, integrating custom bots and workflows, and building custom apps using the Teams developer platform.

Security and Compliance

Microsoft Teams offers enterprise-grade security and compliance features, including data encryption, multi-factor authentication, and compliance with industry standards and regulations such as GDPR and HIPAA.

Mobile and Desktop Apps

Teams is available on multiple platforms, including Windows, macOS, iOS, and Android, as well as via a web browser. This allows users to access Teams from virtually any device, making it easy to stay connected and collaborate on the go.

Data Security and Compliance

Microsoft 365 Compliance is a comprehensive suite of tools and solutions designed to help organizations manage their compliance needs, protect sensitive data, and mitigate risks. These tools enable organizations to comply with various regulatory requirements and internal policies by providing capabilities for data governance, risk management, and compliance reporting.

Compliance Manager

  • Assessment Templates: Provides templates for various regulations and standards such as GDPR, HIPAA, and ISO 27001. These templates help organizations assess their compliance posture.
  • Compliance Score: Offers a compliance score to help organizations understand their compliance status and identify areas that need improvement.

Information Governance

  • Retention Policies: Enables organizations to create policies for retaining and deleting data to meet legal and regulatory requirements.
  • Records Management: Provides tools for managing the lifecycle of records, including declaring records, applying retention labels, and managing disposal.

Data Loss Prevention (DLP)

  • Policy Enforcement: Helps prevent the accidental sharing of sensitive information by creating policies that detect and block the sharing of data like credit card numbers, social security numbers, and other PII.
  • Alerts and Reports: Generates alerts and reports on policy violations, helping organizations to monitor and respond to potential data loss incidents.

Insider Risk Management

  • Risk Detection: Uses machine learning to detect risky activities within the organization, such as data exfiltration or policy violations.
  • Case Management: Provides tools for investigating and managing insider risk cases, including workflows for reviewing and resolving incidents.

Communication Compliance

  • Monitoring: Monitors communications across Microsoft Teams, Exchange Online, and other platforms to ensure compliance with corporate policies and regulatory requirements.
  • Automated Detection: Uses AI to detect potential policy violations, such as harassment, sensitive data sharing, or inappropriate content.

Advanced Audit

  • Detailed Logs: Offers detailed audit logs for user and admin activities, providing a comprehensive record of actions taken within Microsoft 365.
  • Long-Term Retention: Allows for the retention of audit logs for extended periods, helping organizations meet regulatory requirements for data retention.

Advanced eDiscovery

  • Content Search: Enables the search of content across Microsoft 365 services to find information relevant to legal cases or investigations.
  • Case Management: Provides tools for managing eDiscovery cases, including the ability to place holds on data, export search results, and review content.

Privacy Management

  • Data Subject Requests (DSRs): Helps organizations respond to data subject requests for access, deletion, or correction of personal data.
  • Privacy Assessments: Provides tools for conducting privacy impact assessments and managing data privacy risks.
  • Key Features

    1. Unified Compliance Platform: Provides a centralized platform for managing compliance across Microsoft 365 services, ensuring consistent application of policies and controls.
    2. Automated Workflows: Automates compliance workflows, such as data classification, policy enforcement, and incident management, reducing the burden on IT and compliance teams.
    3. Integration with Microsoft 365 Services: Seamlessly integrates with other Microsoft 365 services, such as SharePoint, OneDrive, Teams, and Exchange, to provide comprehensive compliance coverage.
    4. Customizable Policies: Allows organizations to create and customize compliance policies to meet their specific regulatory and business requirements.
    5. Reporting and Analytics: Offers robust reporting and analytics capabilities, providing insights into compliance posture, policy violations, and risk trends.
  • Benefits

    1. Enhanced Security: Helps protect sensitive data from unauthorized access and data breaches.
    2. Regulatory Compliance: Assists organizations in meeting regulatory requirements and avoiding penalties for non-compliance.
    3. Risk Mitigation: Identifies and mitigates risks associated with data handling and user behavior.
    4. Operational Efficiency: Streamlines compliance processes, reducing the time and effort required to manage compliance activities.
    5. Visibility and Control: Provides greater visibility into data usage and compliance activities, enabling better control over organizational data.

Microsoft Defender

Microsoft Defender is a comprehensive cybersecurity solution developed by Microsoft. It encompasses a range of security products aimed at protecting devices, data, and networks from various threats, including viruses, malware, ransomware, and other malicious software.

Formerly known as Windows Defender, Microsoft Defender has evolved from its origins as an anti-malware program bundled with Windows operating systems to become a robust suite of security tools. Here are some key components and features of Microsoft Defender:

Endpoint Protection

Microsoft Defender for Endpoint is designed to protect endpoints (such as desktops, laptops, and servers) from cyber threats. It employs advanced threat detection techniques, behavioral analysis, and machine learning to identify and mitigate attacks in real-time.


Microsoft Defender Antivirus is the built-in antivirus solution for Windows 10 and Windows 11. It continuously scans files, applications, and processes for known malware signatures and suspicious behavior to prevent infections.

Advanced Threat Protection

Microsoft Defender Advanced Threat Protection (ATP) provides extended detection and response capabilities. It offers features like endpoint detection and response (EDR), automated investigation and remediation, and advanced attack analytics to help security teams identify and respond to sophisticated threats.

Microsoft Defender for Office 365

This component helps protect email, documents, and collaboration tools like Microsoft Teams and SharePoint Online from phishing attempts, malware, and other email-based threats.

Microsoft Defender for Identity

Formerly known as Azure Advanced Threat Protection (ATP), this tool helps organizations protect their identities and detect advanced threats targeting their on-premises and cloud environments.

Microsoft Defender Firewall

Microsoft Defender Firewall is a host-based firewall that controls inbound and outbound network traffic based on predefined security rules. It helps prevent unauthorized access to or from a network.

Integration with Microsoft 365

Microsoft Defender integrates with other Microsoft 365 services, such as Microsoft Intune for device management and Microsoft Cloud App Security for cloud application security, to provide a holistic security posture for organizations.

Microsoft 365

Get the latest Microsoft Office applications – and much more!

As a Microsoft Silver Certified Partner,Total Solutions IT can get your business up and running with Office 365


Microsoft 365 customers receive an always up-to-date version of the Office desktop applications. 

  • Never buy a new version of Office again!
  • Each user can install Office on up to 5 PCs or Macs
  • Save to the cloud for backup and anywhere access
  • Use Office on your smartphone and tablet

Business-class email 

  • 50GB mailboxes
  • Send and receive messages up to 25MB in size
  • Use your own custom-domain for email addresses
  • Always up to date spam and malware protection
  • Available on Windows PC, Mac, Windows Phone, iPhone, Android, and Blackberry

Online Meetings

  • Hold scheduled or ad hoc online meetings for up to 250 participants
  • Screen sharing, audio & video, virtual whiteboards, polls, and shared notes
  • Partners and customers can fully participate

Online document storage and file sharing

  • 1 TB of file storage in the cloud with OneDrive for Business
  • Store, backup and easily share files, both within and outside your company
  • Simultaneously collaborate on documents with multiple authors
  • Files are accessible from almost any smartphone or tablet
  • Available without an internet connections on Windows PCs

Private social networking and collaboration

  • Social network that helps your company stay connected
  • Connect with customers and partners
  • Make faster, more informed decisions

Technical Support

  • 24/7 telephone support with 1 hour response time for critical, service impacting events
  • Online answers, how-to resources, and connections with Office 365 customer community

Simplified IT Management

  • Focus time on business critical activities instead of patching and maintaining servers
  • Business information lives in globally distributed datacenters Continuous backup and disaster recovery abilities

Financially backed SLA

  • Services are available with a financially-backed 99.9% uptime service level agreement