Avaya IP Office 500 v2 Phone Systems

The Avaya IP Office 500 V2 Phone System is the Number 1 small-medium business solution in the world. If you're after a great solution then Avaya IP Office v2 simply has to be on your short list. Hailing from the USA, the Avaya IP Office 500 V2 model is also aggressively priced delivering incredible value, reliability and cost saving features whether you're a small business or a large multinational.

The Avaya IP Office 500 V2 Phone System is a solution for every business size – literally.

Unlike other manufacturers that have a confusing range of different sized systems (like car models), the Avaya IP Office 500 V2 phone system is the same solution that scales from 2-2000 users and across multi-site applications when needed. It’s a brilliant solution for so many reasons.

Cleverly, Avaya also understood that the needs, and budgets, are different for smaller companies so they provide 3 versions of software in Australia – the basic edition, the Avaya essential edition and the Avaya preferred edition. For 90% of companies the incredible array of standard features that come with the Avaya IP Office 500 is all they need anyway.

The result is you only pay for what you need. This has made the Avaya IP Office 500 v2 phone system an excellent choice for businesses of any size.

Request A Live Avaya IP Office 500 Demo Today On 02 6061 4222

Avaya IP Office 500 v2 Phone System is the Number 1 SME solution in the world!

The Avaya’s IP500 v2 phone system has a staggering 22% market share worldwide in the SME category making it the world’s leading choice in phone systems. Incredibly, 90%+ of American Fortune 500 companies choose Avaya as their solution – says a lot doesn’t it!

In Australia it quickly rose to prominence over the past few years as the Australian dollar appreciated, making this American system incredibly affordable. However, in recent times, our Aussie dollar has fallen again and this has made other solutions more cost effective for SME customers (look at the latest LG iPECS eMG 80 phone system for better value).

For larger companies there is still virtually nothing in the market that comes close as you will discover.

What makes the Avaya IP Office 500 telephone system so popular?

Avaya IP Office 500 V2 phone system is proven, stable and ultra-reliable.

Avaya reduced IP 500 v2 price point for Australian market

You can opt for a 5 year extended warranty (most systems offer one year)

Software upgrades are available as new features are released

The solution, although feature rich, is very easy to use.

Widely supported across Australia with local presence

With Avaya’s one off licence structure you only pay for what you need.

National Broadband Network Ready

Huge range of different Avaya phone handsets to choose from.

The Avaya IP Office 500 v2 phone system offers a staggering range of handsets to suit every budget, need and taste. There are 2 ranges of digital handsets (budget Avaya 1400 digital series and the premium Avaya 9500 digital handsets) one is a budget offering the other is a premium. There are also two ranges of IP handsets (budget Avaya 1600 series and premium Avaya 9600 IP series) as well as DECT handsets for wireless mobility.

Avaya 1403 Phone (digital)

Avaya 1408 Phone (digital)

Avaya 1416 Phone (digital)

Avaya 9504 Phone (digital)

Avaya 9508 Phone (digital)

Avaya 9601 Phone (IP)

Avaya 9608 Phone (IP)

Avaya 9611G Phone (IP)

Avaya 9620L Phone (IP)

Avaya 9670G Phone (IP)

The Avaya IP500 Office 500 Phone System does VoIP brilliantly

Moving to VoIP can save you a fortune which is why so many Australian businesses are doing it.  The Avaya IP Office 500 V2 phone system is optimised for VoIP communication and has the awards to prove it.  Whether you’re looking to implement the latest SIP trunks (VoIP phone lines), IP handsets or link multiple sites across an IP network, the Avaya IP 500 Office 500 v2 phone system is a proven IP solution.

Key Features of the Avaya IP Office 500 Phone System

  • Proven reliability
  • Feature rich and incredibly affordable
  • Networking – multisite or remote users
  • Unified Messaging
  • Unified Communications
  • Call Centre Applications
  • Multimedia Applications
  • Soft Phone (Avaya One-x portal)
  • PC Attendant (Avaya soft console)
  • Mobility (DECT handsets and mobile phone apps)
  • Conferencing

The are so many features with the latest Avaya IP Office 500 v2 system we suggest you speak to one of our expert consultants. We’ll be able to understand how your business operates, what you’re trying to achieve and make suggestions about how the various Avaya features can deliver productivity improvements and cost reductions. If you’re technically inclined there are Avaya IP Office 500 phone system technical specs available in this section.

Connect your mobiles phones, tablets and PC’s to your Avaya IP Office 500 phone system.

The great thing about modern IP pbx systems is the integration across numerous types of devices. The Avaya IP Office 500 pbx, like all better solutions, allows your staff to stay connected to the phone system in and out of the office in different ways:

1. Mobile phone and tablet integration

By downloading the easy to use Avaya Flare application you can use your iPhone or Android device as a phone handset. This allows you to make and receive calls, check messages and have access to a huge range of other IP Office 500 system features (conferencing, HD video conferencing and more). If you’re in the office you can connect to the office WI-FI, out of the office you access all this via 3G. You can also pair your mobile phone or device to your existing Avaya desk phone so you only need one extension number for both devices. Alternatively, you can choose to have no office phone at all and just use the Avaya Flare app.

2. PC Integration

By loading the Avaya One-X portal to a PC or laptop staff can access the IP Office 500 phone system and it’s features whether they are in or out of the office. This is brilliant tool for mobile staff, remote locations, home workers etc. Now you can be connected anywhere you get internet or WI-FI access.

With the Avaya IP Office 500 pbx your staff can stay in complete communication no matter where they may be – no more excuses. You don’t have to buy new devices and they can BYO phone. This type of technology is a complete game changer for the modern mobile workforce.

Do you have to use VoIP with Avaya Business Phone Systems?

The answer is no. The Avaya phone system has intelligently been designed to integrate with existing phone lines (PSTN, ISDN and Primary Rate). If you prefer you can continue to use the Avaya IP Office 500 as a traditional pbx and upgrade to VoIP in the future. So you can keep all your existing phone lines and numbers, but still take advantage of the latest Avaya phone system technology.

Is the Avaya IP Office 500 Phone System NBN ready?

Yes. The Avaya is designed and ready for the NBN (National Broadband Network).  The Avaya allows you to connect to your normal lines now and then move to VoIP when your business is zoned ready for the NBN.  But you must remember that 10,000’s of companies around Australia already use VoIP technology daily to save money wihthout the NBN.  The one caveat to VoIP quality is you must have a reliable and relatively fast (ADSL2+ ideally) internet connection.

When it comes to delivering you high quality business grade VoIP (SIP) phone calls, most businesses in metro areas can already access it right now. The NBN is only relevant for businesses with slow or unreliable data services – typically in more remote or regional areas. We can check this for you easily anyway.

Future technology is easily incorporated into your current Avaya solution

Avaya has been leading the way for much longer and their technology platform is proven, tested and ultra-reliable. The software on their Avaya IP 500 Office v2 phone system is currently up to software revision 9.0+. This means that heaps of new features have been added over the past several years and continue to be – making the Avaya IP Office 500 PABX an incredibly feature rich offering for any business size. Also if/when new features are released, you don’t need to go changing hardware – just update the Avaya software. Historically you often had to completely change phone systems to implement new technology.

Specific feature sets for different types of workers

When we tailor your Avaya IP Office 500 pabx it not just about the overarching company requirements but also the needs of the individual. Avaya has intelligently identified these different job roles and with one off licences provides specialised feature sets, above and beyond the normal pbx features. Avaya breaks them down into the following:

  • Avaya Power User – The ultimate in communications accessibility for busy executives.
  • Avaya Office Worker – Desktop integration helps employees quickly convey critical information throughout your business.
  • Avaya Mobile Worker – For staff working out of the office without a laptop.
  • Avaya Teleworker – Enable home and remote workers to be as accessible as employees in the office.
  • Avaya Receptionist – Manage calls via easy-to-use PC interface. One receptionist can handle multiple offices.
  • Avaya Customer Service Agent – Intelligent call routing helps agents deliver highly personalized service.
  • Avaya Customer Service Supervisor – Real-time call status and customizable reports help create efficient and productive call centres.

What’s good about the Avaya IP Office 500 phone system?

The happiest phone system purchases are made by customers that are receptive to how current technology can help them. They’ve done their homework and know what they need and where they’re going. This is where the Avaya IP 500 really shines. The Avaya IP Office 500 v2 pbx offers the latest productivity enhancing features at prices previously unseen in Australia. It’s a solution that almost any business can now not only afford, but would be hard pressed to go past. A combination of aggressive manufacturer pricing and a stronger Australian dollar have made this world class solution almost unbeatable. Below you’ll find a review of the Avaya IP Office 500 v2 covering the good, the not so good and whether this is the right solution for you.

The Avaya IP Office 500 PBX is the biggest selling SME solution in the world!

The Avaya IP Office 500 phone system has a staggering 22% market share worldwide in the SME space (sub 250 handsets) which makes it the world’s leading choice. Plus, over 90% of the Fortune 500 companies also use Avaya which tells you how good this brand really is.

Why is the Avaya IP Office 500 v2 so dominant?

The Avaya IP 500 simply does “technology” better than anyone and has the awards to prove it. What clients like most is how the Avaya IP 500 makes advanced features so user friendly and accessible that they actually use them on a daily basis. Once you’ve seen an Avaya phone system working you’ll look at some other so called “solutions” very differently.

Where other brands are just starting to adopt CTI, Unified messaging, VoIP, Networking, mobility etc, Avaya has it down to a fine art and have been doing it brilliantly for years. If you’re ready to transform the way you communicate then the Avaya IP Office 500 pbx will quickly become your businesses best friend.

The Avaya IP Office sounds expensive so what about pricing?

Whether you’re starting out, or are looking for a multinational rollout, the Avaya is priced to suit.  As experts we could easily argue that the pricing is far too low for everything you get from a brand of this pedigree.

In the recent past Avaya dropped the IP 500 pbx pricing to aggressively take on other players in the Australian SME space. It comes with so many standard features built in that 95% of our SME customers get everything they  need straight out of the box. You now get an amazing Avaya solution for around the same money as lesser brands – it’s a Mercedes solution at Ford pricing.

The Good features

  • Incredibly Reliable
  • Incredibly Robust and reliable platform
  • Very easy to use – everything can be screen driven. In fact, it has the best on screen functionality of any system in Australia
  • Features that other systems simply don’t offer
  • One of the worlds best call centre applications (option)
  • Purpose designed conferencing solution (option)
  • Avaya VoIP is market leading quality and easy for users
  • Voicemail is included FREE
  • Very sophisticated call routing capabilities
  • Unified messaging allowing you to get faxes, voicemails and emails in your PC inbox (option)
  • Administrator software and self programming is very easy and there isn’t much you can’t do yourself – this saves you money
  • Expand up to 1000 users
  • Easy Network Integration
  • One of the world’s best, and most awarded, systems
  • Soft console is simple and easy to use
  • Integrated Firewall
  • Remote Access Server. VPN support
  • Supports digital, Analogue or IP handsets
  • CTI comes FREE (more advanced versions are extra) so you can dial from screen at no charge
  • Full synchronisation with Microsoft exchange
  • PC operator console available for more advanced use (option)
  • Administrator software to manage your own system is included and this saves you money
  • Excellent speaker quality for hands free operation
  • Voicemail is very versatile allowing you to control and listen to messages with on screen prompts, listen to callers before picking up and record conversations (option)
  • Comprehensive Auto Attendant & ACD (option)
  • DECT compatible
  • Great for multiple site networking & remote users

Feature sets like this may be quite uniform among the leading solutions.  With the Avaya it is more about their proven experience and the way these features work in such a seamless and easy fashion.

What’s not so good about the Avaya IP Office 500?

Historically speaking there were three issues with the Avaya – handsets, price and the fact that it was predominately sold to larger companies so the SME market wasn’t educated about the product.

A few years ago you would have paid well over twice what you do today for an Avaya IP Office 500 v2 phone system solution. At that time many suppliers chose not to sell the Avaya systems to the small end of town. Not because they didn’t want to, but because the Australian marketplace was too price centric.  Avaya dealt with this glaring issue and now pricing is a moot point.

As a result more and more suppliers are choosing to sell this incredible Avaya IP 500 v2 phone system because they got sick of losing to them after the price dropped.  The price adjustment was two-fold – Australian dollar improvements and a conscious decision by Avaya in Australasia to garner market share.  As a result you are the winner – twice!

The other issue was the handsets.  In the USA, where this system hails from, they think anything less than 100 handsets is small.  Accordingly, the accompanying Avaya IP Office 500 handsets were built with large companies in mind.  They were more screen driven and eliminated features that Australian phone system consumers had gotten used to – being able to see which line is in use, who is on the phone with flashing lights – that type of thing.  This is the type of market and mindset that Panasonic, Samsung, NEC and Ericsson LG dealers capitalised on.

With their latest handset releases like the Avaya 1400 digital phones and Avaya 1600 IP phones they’ve squarely addressed those concerns.  Now they offer phones to suit small and large businesses alike.  In fact, they offer a massive array of different DECT, digital and IP handsets to suit every need and budget.  They even offer cheap and premium ranges to suit any budget conscious consumer. If you want flashing indicator lights you can have them.  If you want to see different phone lines…you can. But if you want to explore the upper limits of IP telephony with touch colour screens and the like then that’s also an option. These big negatives of the Avaya that have now been firmly dealt with.

The Bottom Line on the Avaya IP Office 500 v2 phone system

If you have multiple locations, have staff working remotely, want to manage your own system, want a great VoIP solution, or simply want to improve the way you communicate then make time to look seriously at an Avaya IP Office 500 v2 phone system solution. At today’s prices it’s very had to go past.

The Avaya really lives up to the adage “you get what you pay for”. The one constant is Avaya customers are never disappointed – it really does live up to the hype!

If you are looking at the Avaya to use as an IP solution with VoIP then you should also throw hosted phone systems into the mix. Today’s hosted pbx systems offer an incredible array of features that rival hybird solutions, even one as good as the Avaya IP Office 500 v2.  Hosted phone systems are often priced differently, and you really need to do your numbers to see which delivers you the better deal and savings to your bottom line.  There is no fixed rule and it depends on your phone call composition, number of calls and phone lines. Speak to one of our friendly experts today and discover the right solution for your specific requirements.

Call one of our friendly customer support members to discuss the Avaya IP 500

02 6061 4222

Avaya 1400 Series Phone Handsets – Budget range

The 1400 series is the budget range in the Avaya digital offerings with the 9500 series being the premium range. For many customers the 1400 series is the smarter choice for not only price, but also because the handsets offer all the functionality they need and operate and look like traditional pbx handsets.

Avaya 1403 Phone Handset (basic)

Avaya 1408 Phone Handset (standard)a

Avaya 1416 Phone Handset

Avaya 9500 series phone handsets – Premium range

Compared to the cheaper 1400 series the 9500 handsets have larger display and everything tends to be on screen and digital as opposed to flashing lights and names printed on the side of the console. They both offer the same overall functionality so it often comes down to aesthetic, user preference and price. You can mix and match from all current Avaya handsets (IP and Digital).

Avaya 9504 Phone Handset (Standard)

Avaya 9508 Phone Handset (executive/reception)

Avaya 1600 Series Phone Handsets – Budget range

The 1600 series is the budget range in the Avaya digital offerings with the 9600 series being the premium range. For many customers the 1600 series is the popular choice because they have the same functions as well as operating like more traditional pbx handsets.

Avaya 1603 Phone Handset

Avaya 1608 Phone Handset

Avaya 1616 Phone Handset

Avaya 9600 series IP handsets – Premium range

Compared to the cheaper 1600 series the 9600 handsets have larger display and everything tends to be on screen and digital as opposed to flashing lights and names printed on the side of the console. They also offer Gigabit Ethernet standard whereas the 1600 series need an external adaptor. Outside that, the feature sets are basically the same offer the same overall functionality so it often comes down to aesthetic, user preference and price. You can mix and match from all current Avaya handsets (IP and Digital).

Avaya 9601 Phone Handset

Avaya 9608 Phone Handset

Avaya 9611G Phone Handset

Avaya 9620C Phone Handset

Avaya 9620L Phone Handset

Avaya 9621G Phone Handset

Avaya 9630G Phone Handset

Avaya 9640G Phone Handset

Avaya 9641G Phone Handset

Avaya 9650 and 9650C Phone

Avaya 9670G Phone Handset

Avaya DECT Handsets

Avaya 3720 Handset

Avaya 3725 Handset

Previous Avaya Handsets

Avaya 5420 Phone Handset

Avaya 5410 Phone Handset

Avaya 5402 Phone Handset

Avaya 5602 Phone Handset

Avaya 5610 Phone Handset

vaya 5602 Phone Handset

Sennheiser D10 Phone Wireless Headset

Bring wireless freedom within reach with a DECT solution that delivers clear, natural sound and the flexibility to move around your office. All-day comfort and a choice of wearing styles completes this uncompromising audio solution.

Key features

  • Ensure premium audio for clear calls
  • Move freely with powerful wireless reach
  • Connect simply to one device
  • Choose your wearing style
  • Easy magnetic docking and charging

Sennheiser IMPACT DW Series

Maintain energy and focus with clear communication between you and your listener and enjoy robust wired headsets with all-day comfort. In busy contact centers these headsets are both reliable and user-friendly.

Key features

  • Experience communication with clarity
  • Enjoy all-day wearing comfort
  • Benefit from robust design
  • Protect your hearing
  • Easy call management

Sennheiser EXPAND 20 Series

The EXPAND 20 Series of portable wired speakerphones is designed for mobile business professionals who set up their office where it is most convenient.

Key features

  • Experience plug-and-play conferencing anywhere
  • Get premium sound for better meetings
  • Personal or small group conference calls
  • Enjoy high-quality design
  • As easy as it gets

Sennheiser IMPACT 200 Series

The EXPAND 20 Series of portable wired speakerphones is designed for mobile business professionals who set up their office where it is most convenient.

Key features

  • Experience plug-and-play conferencing anywhere
  • Get premium sound for better meetings
  • Personal or small group conference calls
  • Enjoy high-quality design
  • As easy as it gets

Sennheiser CEHS-AV 05

Avaya electronic hook switch cable

In combination with specific Avaya EHS-compatible phones, the CEHS-AV 05 cable for electronic hook switch is compatible with the wireless IMPACT SDW 5000, DW, SD and D 10 headset Series. Please check headset compatibility guide for more information.

Avaya IP Office 500 Phone System Features & Tech Specs

Below you’ll find a list we’ve compiled of popular Avaya IP 500 phone system features. We have included features for both small and larger enterprises alike. Many of the Avaya IP Office 500 features are standard. Where you require additional licences we have indicated this also. These features can literally transform the way you communicate so we hope you find it helpful.

TRANSFERRING CALLS

In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Micro phone systems lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you’ll have at least 2+ phone lines, someone else can be on another call at the same time too.

HOLD FUNCTIONALITY

The most commonly used button on your new handset will be the ‘hold’ button – and with good reason. It’s essential for smooth, professional handling of calls. Rather than (ineffectively and unprofessionally) cupping a hand over the mouthpiece, staff can place a customer on hold at the touch of a button, and they won’t be able to hear what’s going on in the background

CORDLESS PHONE COMPATIBILITY

Many home offices start off with a cordless phone or two, and you get used to having the ability to take the phone around the house. Don’t worry. With phone systems for small businesses you can still connect you cordless phone to it -you can even use the one you may already have. Please note that your current cordless phone won’t give you any of the basic phone system features your desk phone does, such as call conferencing or one-touch transfers. However, you will still be able to call out, receive calls and even have calls transferred from the desk phone to you.

DAY & NIGHT GREETINGS

Day & night greetings ensure your callers receive a polished, professional impression of your company, first time, any time. In a small office often there are times when you’re on a call and no one else is there. The phone system will actually be able to pick up, answer the call, and keep them on hold until you are ready. No more juggling!
Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as “Thank you for calling ABC, your call is important and we will be with you in just a moment” will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.
At night this message can be changed to something more appropriate, such as “Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day.” In this way your business will always sound great and never miss another sales opportunity.

PERSONAL VOICEMAIL

Whether you’re out of the office or just on another call a personal voicemail will back you up. Unlike some home services where you have to pay to retrieve messages it is absolutely FREE with a phone system. (On some phone systems voicemail is an option whereas it is included as standard on others).
Personal voicemail works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary.
Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message by a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user’s voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

VOICEMAIL TO EMAIL

For many people in small business they are often out and about and not always at their desks. No matter where you are your voicemail can now be sent to your email. This means if you have a smart phone you’ll be able to listen to your office emails on your mobile phone, laptop or iPad.

Auto attendant

For some home offices wanting to present a BIG image then an auto attendant can be ideal. It answers the calls and gives options for different extensions with your company. You may only have 3 staff but you sound like you’ve got 100.
For example, “Welcome to ABC, for all sales enquiries please press 1, for accounts press 2. For all other enquiries please hold and an operator will be with you shortly.” The customer doesn’t need to know that the same person may answer for every department!
The menu tree options provided can be as simple or as complex as your business requires. The auto attendant function can also be used to simply take any overflow calls you or your staff are unable to get to in time. Either way, it is very efficient and incredibly effective.

Conference Calls

With business being conducted both nationally and globally nowadays, getting people to meet in person isn’t always possible. You can conference call seamlessly with whoever you need to, getting a real time conversation going with up to as many parties as you like (dependant on number of phone lines and system capacity). Simply place your caller on hold, select a new line and join the calls by pressing the conference button. It’s as simple as that!

Cheap VoIP Calls

Some phone systems allow you to connect a multitude of different VoIP services, from VoDSL to SIP trunking. This can translate to huge savings on line rental and external call costs, as well as free internal calls – even if those calls are to other staff in different locations. The savings may even be enough to pay for the entire system.
Check out our VoIP rates now for yourself. Or to learn what VoIP is and how VoIP works simply click here.

User friendly handsets

Despite the power and complexity of a home office phone system the user friendly handsets make accessing features easy. Some systems do this better than others. With any pbx system there are many different handset models to choose from, usually a basic, executive and a receptionist model. Let us help you choose the right mix of handsets for your business.
Better handsets typically feature large, backlit digital displays to give users the information they need to make calls quickly and easily. Different menu options will be automatically displayed on screen, and these change to the most relevant choices depending on what task the user is currently performing.
Also with more and more people working remotely, our customers have said one of their favourite features is being able to see who is on the phone. This was a feature that was only on large business systems, however, this is now a standard feature on the new generation of hybrid & cloud phone systems for small business.
Features such as mute, redial, volume, conference etc are very typical and offer users fast, easy access. Meanwhile, some handsets offer programmable buttons with digital labels, so that these keys are always correctly and clearly annotated.
The bottom line is that you can choose from a wide range of handsets with most solutions and mix and match to meet the needs of your staff. Equip power users with higher-end phones, whilst selecting more basic models for less intensive applications. It’s the smart way to get the performance you want, at the price you need.

Remote staff – connecting to the office

till work from their office or home – not yours. With the flexibility of VoIP technology, staff can now work from anywhere and stay connected to your phone system. This means key staff travelling interstate can keep in touch with the office easily, and remote staff can be employed from anywhere in Australia.
Using VoIP, staff members can connect to your phone system anywhere there is an internet connection. By either plugging in an IP handset or using a soft phone (virtual phone) on a PC or laptop, users can instantly connect to the office phone system becoming, essentially, just another extension number. This means they can contact the office for free, as well as see who is on the phone, who is available and so on. Exactly the same as they could in your office itself.
You can now effectively communicate with staff anywhere in the world which also makes it easier to find better, even cheaper, employees as you grow.

More essential phone system features

To effectively manage call traffic, your home office phone system equips you with a host of other essential phone features including mute, volume control, transfer, hold, speed dial and more.
Mute – Did you know that if you simply put your hand over the handset mouthpiece, callers can still make out much of what you say? This is unprofessional and potentially detrimental to your business. The mute feature electronically turns off your handset microphone so you can converse with your colleagues in private, without having to put your caller on hold. This is perfect if you want to discuss a private subject without letting the caller know you’re doing so.
Volume control – No more straining to hear a muffled conversation, or having your eardrums blasted by a yelling caller! Volume control lets you adjust audio levels on both your handset and speakerphone (where applicable) to ensure a natural listening experience.
Speed dial – Rather than having to remember frequently dialled numbers, speed dial lets you store your most important contacts on the phone so you can dial them with a single push of a button or scroll through a speed dial directory then allows you to save 1000s of business contacts.

Avaya Brochures

Below you’ll find a handy list of all the current Avaya phone system manuals as well as Avaya brochures and Avaya Handset user guides. If you can’t find what you need please feel free to contact our friendly Avaya experts and we’ll point you in the right direction.

If you need service or assistance with an Avaya issue you can resolve, our local expert technicians are just a call away.

Avaya Brochures

Avaya 1600 Handset Series Brochure

Avaya User Guides

Avaya 1403 Handset Quick Reference Guide

Avaya 1403 Handset Reference Guide

Avaya 1408 Handset Quick Reference Guide

Avaya 1408 Handset User Guide

Avaya 1416 Handset Quick Reference Guide

Avaya 1416 Handset User Guide

Avaya 1603 Handset Reference Guide

Avaya 1608 Handset User Guide

Avaya 1616 Handset User Guide

Avaya 4620 Handset User Guide

Avaya 5402 Handset Quick Reference Guide

Avaya 5402 Handset User Guide

Avaya 5410 Handset Quick Reference Guide

Avaya 5410 Handset User Guide

Avaya 5420 Handset Quick Reference Guide

Avaya 5420 Handset User Guide

Avaya 9500 Handset Series User Guide

Avaya 9504 Handset Quick Reference Guide

Avaya 9508 Handset Quick Reference Guide

Avaya 9608 Handset Quick Reference Guide

Avaya 9611 Handset Quick Reference Guide

Avaya 1600 Handset Series Brochure

Avaya 9620 Handset Quick Reference Guide

Avaya 9621 Handset Quick Reference Guide

Avaya 9630 Handset Quick Reference Guide

Avaya 9640 Handset Quick Reference Guide

Avaya 9641 Handset Quick Reference Guide

Avaya 9650 Handset Quick Reference Guide

Avaya IP Phone 1608 Button Label Template (PDF)

Avaya IP Phone 1616 Button Label Template (PDF)

Updating your Phone System Greetings & Voicemail for Christmas

Updating Avaya Phone Systems Greetings

These steps to update the phone systems greeting apply to all Avaya systems including the Avaya IP Office 500.

To change the night message on an Avaya follow the steps below:

  1. Dial access code for mailbox that you are recording
  2. Enter your password
  3. Dial “3” to go into setup options
  4. Dial “2” to start recording
  5. Dial “2” to stop recording
  6. Dial “1” to listen to and verify that you are happy with your recording
  7. Dial “3” to save your recording or Dial “4” to save your recording on an endless loop that does not allow  a  message to be left by incoming callers.

***NOTE: These the above is the common way of updating messages, however Avaya phone systems can be heavily customised so these may not work for you. If you don’t know your access code or get stuck, please Call us on 1300 889 792 and press 1 for support.***

Making calls
If you are not already on a call, just dial the number. Use the first available appearance button for the call. Alternatively,
press a specific appearance button in order to make a call using that button.
Setting a callback
If the call is to an internal user and they do not answer, press the >> double-arrow soft key to access additional options.
For example, to set a callback, press the AutCB soft key.When the user ends their current or next call, the system will
call you and, when you answer, automatically make another call attempt to the user.
Calling a person from the contacts list
You can call directory contact. You can also use the directory in any function where Dir is displayed.
1.Press the CONTACTS key. The console displays the directory menu.
2.Use the left and right arrow keys to select the type of directory entries you want; External, Users, Groups,
Personal and All.
3.Use the up and down arrow keys to scroll through the list or to dial the name you want to find to display
matching entries. To return to the full list, press Clear.
4.Press Call .
Redialling a previous number
1.Press Redial. Use the up and down arrow keys to scroll through the 10 most recent outgoing calls.
2.Press Call or OK to call the number displayed in the call record.

Answering calls
A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and a flashing
message lamp. If you are currently not on a call:
· To make the ringing quite, press the >> double-arrow soft key and then press the Ignore soft key. The call will still
continue alerting visually.
· To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key.
· To answer the call using the handset, lift the handset.
· To answer the call without using the handset, press the SPEAKER key.
· To answer the call using a headset, press the HEADSET key.
After you have answered the call, you can switch between different talk modes:
· To switch to the handset, lift the handset.
· To switch to the handsfree mode, press the SPEAKER key and then replace the handset.
· To switch to the headset mode, press the HEADSET key and then replace the handset.
· To put a call on hold, press the call appearance key or any other appearance key.
Answering a new call
If you are already on a call, answering a new call automatically places the existing call on hold.
· To answer a new call, press the appearance button. The existing call is placed on hold.
· Alternatively, use the up and down arrow keys, to scroll the display and highlight the waiting call then press
the double-arrow (>>) soft key and do one of the following: Answer, To VM, Ignore or Drop.
Diverting a call to voicemail
You can transfer a call directly to your voicemail mailbox.
1.Use the up and down arrow keys to highlight the call if it is not highlighted.
2.Press the >> double-arrow soft key.
3.Press To VM. The call is redirected to your mailbox.
Silence a ringing call
You can silence the ringer of a currently alerting call. The call will continue alerting visually but with no audible ring.
1.Use the up and down arrow keys to highlight the call if it is not highlighted.
2.Press the >> double-arrow soft key.
3.Press Ignore

Call handling
Adjusting the call volume
While on a call, you can adjust the volume of an incoming call. The volume is adjusted separately for the device, that is,
handset, headset or speaker, that you are currently using.
1.Press the VOLUME key.
2.Use the plus key (+) and the minus key (-) to adjust the volume.
Muting a call
To ensure that a caller cannot hear you, place the telephone on mute. However you can still hear the caller. The mute
setting remains active even if you switch between calls using hold or appearance buttons. If you change the listening
mode, for example, from the handset to the speaker, the mute setting is canceled.
1.To activate mute, press the MUTE key. The button will be lit while mute is active.
2.To switch mute off, press the MUTE key again.
Ending a call
· Use the Drop key to end the current call.
· Press the SPEAKER key to end the current call that is on the speaker mode.
· Press the HEADSET key to end the current call that is on the headset mode.
· Replace the handset to end the current call that is on the handset mode.

Starting a conference
Press the CONFERENCE key to start a conference with all the connected calls and calls placed on hold.
Alternatively, to start a conference or to add another party to a conference:
1.Press the CONFERENCE key. The telephone system automatically places the current call on hold.
2.Dial the number of the person that you want to add to the conference.
3.Press the CONFERENCE key again, or press the Join soft key after the call is answered and the person would like
to join the conference.
4.Press Drop key and then press the appearance key of the held call if the call is not answered.
Dropping/Muting
1.While in the conference, press the DROP key, the details menu appears. Scroll through the list of callers in the
conference and:
· To drop a caller from the conference, highlight the call and press Drop.
· To mute a caller, highlight the call and press Mute. Repeat this to unmute.
· To return to the call display, press the Exit soft key.

Transferring calls
To transfer a call, your telephone must have an available call appearance button. If all the call appearance buttons are in
use, end or park one of the existing calls.
1.Press the TRANSFER key. The telephone system automatically places the current call on hold.
2.Dial the number to which you want to transfer the call. Alternatively, press Dir to select a destination from the
directory.
· To complete the transfer, press the TRANSFER key or press the Complete soft key while the call is still
ringing or after it is answered.
· If the transfer destination does not answer or does not want to accept the call, press Cancel.
Transfering to voicemail
You can use the Message key to transfer a call to another user or to the voicemail mailbox of a group.
1.When connected to a call, press the Message key. You can still continue talking.
2.Dial the extension number of the user or group and press Select.

Transferring calls
To transfer a call, your telephone must have an available call appearance button. If all the call appearance buttons are in
use, end or park one of the existing calls.
1.Press the TRANSFER key. The telephone system automatically places the current call on hold.
2.Dial the number to which you want to transfer the call. Alternatively, press Dir to select a destination from the
directory.
· To complete the transfer, press the TRANSFER key or press the Complete soft key while the call is still
ringing or after it is answered.
· If the transfer destination does not answer or does not want to accept the call, press Cancel.
Transfering to voicemail
You can use the Message key to transfer a call to another user or to the voicemail mailbox of a group.
1.When connected to a call, press the Message key. You can still continue talking.
2.Dial the extension number of the user or group and press Select.

Redirecting calls
Do Not Disturb
When you select Do Not Disturb, the calls are redirected to voicemail if available, otherwise, you hear a busy tone. Calls
to any group of which you are a member are not presented to you. You can still use the telephone to make outgoing
calls. When you go off-hook, you hear a broken dial tone.
1.Press Features. Use the up and down arrow keys to highlight Call Settings. Press Select.
2.Use the left and right arrow keys to change the setting or use the indicated soft key.
Forward Unconditional
Use the Status menu to change the forward unconditional settings.
1. Press the Status soft key, if shown. To access the status menu during a call, press the PHONE key and then press
the Status soft key, if shown.
2.Use the Up and Down arrow keys to scroll the menu to Fwd Uncon.
· To switch off forward unconditional, press the Off soft key.
· To change the forwarding settings, press the Edit soft key. Use the Up and Down arrow keys to scroll through
the editing options.
§ Use the left and right arrow keys to switch the forwarding on or off.
§ Use the left and right arrow to select which calls should be forwarded. The options are External Only
, External and Group, Non Group Calls and All Calls.
§ Select Edit to change the number to which calls are forwarded.
Follow Me
You can redirect your calls temporarily to another extension.
1.Press Features. Use the up and down arrow keys to highlight Forward. Press Select.
2.Use the up and down arrow keys to highlight Follow me To. Press Select.
3. Dial the number of another user. When the number matches the user, the name appears. Alternatively, use the
Dir soft key to select a user from the directory.
· Save
Save the selected number as the follow me to destination. All calls to your extension number will be
redirected to that destination.
· Clear
Clear the currently selected or set number.
· Back
Go back to the previous menu.

Need assistance with your Avaya Phone System, feel free to use any of the following

– Call us on 02 6061 4222

– Send us an email at [email protected]

– Access the Customer Portal to raise or view existing tickets

– Fill out the form to the right to send us a support request