MANAGED IT SERVICES + CLOUD HOSTING
Case Study
Challenge
The transportation association based in Rural New South Wales aimed to transition its infrastructure to cloud-based systems. However, their current IT provider lacked the capacity to accommodate this requirement. Consequently, the association required the expertise of a Managed Services Provider (MSP) that possessed qualities of efficiency, reliability, experience, and the ability to facilitate a rapid migration to cloud platforms.
As the previous provider retained ownership of all company hardware, Total Solutions IT (TSIT) had to reconstruct the entire network from the ground up. TSIT established an entirely fresh technological framework by dismantling the client’s previous system and substituting it with an advanced, state-of-the-art cloud infrastructure. Despite the complexity of the task, Total Solutions IT successfully reconstructed the entire IT infrastructure within a single weekend. Subsequently, on Monday, their staff could seamlessly resume work without significant downtime, disruptions, or confusion, as each individual workstation was adapted and tailored to match their previous configuration.
Solution
The organization sought a reliable IT provider to oversee their technology management, which they discovered in Total Solutions IT. DP Solutions ensured a smooth and effortless transition to the Managed Services Plan through a well-defined onboarding process, comprehensive communication, and the formulation of a transparent and strategic roadmap for the organization to follow during the transition.
Total Solutions IT’s Cloud services furnished the company with improved and dependable mobility – a significant advantage, especially considering the remote work nature of many team members who require data access anytime and anywhere. Furthermore, the organization’s entire range of IT requirements is encompassed by a single straightforward monthly payment, simplifying budgeting with a foreseeable annual IT expenditure.
“We’ve significantly enhanced the employee work environment and instilled confidence,” noted Joel Strachan, the organization’s dedicated Account Manager.
While the organization’s engagement with Total Solutions IT is relatively recent, the partnership continues to thrive, with Quarterly Business Reviews serving as a pivotal element in the relationship’s success. These strategic sessions enable DP Solutions to maintain alignment with the organization’s objectives and ensure that their technological infrastructure evolves in tandem with their growth.
Total Solutions IT, together with its Confidence Plus Managed Network Services Plan, proved to be an impeccable match for this organization, affording them consistency, assurance, and lucidity.
Result
To establish a reliable operational setting for the company, Total Solutions IT delivered a Cloud Hosting solution integrated with the Confidence Plus Managed IT Network Services. Total Solutions IT undertook the replacement of all existing networking hardware, tailored individual end user workstations, executed the migration to Cloud infrastructure, and assumed responsibility for Office 365 management.
Through the Confidence Plus Managed IT Network Services, the organization acquired unrestricted Service Desk support, constant 24/7 system monitoring, Microsoft Office subscriptions, safeguards against viruses and spyware, and purposeful technology planning sessions. These sessions were designed to ensure that the organization’s evolving business requirements remained well-aligned with Total Solutions IT’s technological services.
