ON DEMAND

We offer support to you when you need it most. Our team in Albury/Wodonga offer around the clock service, so that when you need IT support – we are there for you. Our remote and on-site support can assist you with system problems, troubleshooting, repair, and any other IT assistance.

Our on-demand IT support is our most popular service. Using our on-demand package, you only pay for the services that you use. We are still available 24/7 when you need us most, without any fixed monthly cost requirements. Our team can service your business remotely, or on-site, and help you with any stage of your IT system – from planning, installation, migration, change management, critical system issues, and ongoing maintenance. The on-demand support service covers it all.

The Benefits

On-demand IT services are most suited to small and independent businesses. Outsourcing your IT services can help your business in many ways:

  • Control your IT costs

    Allows you to use your IT services as you need them, without unnecessary costs associated with managed plans.

  • 24/7 Support

    Our IT team is available all day and night, 7 days a week. When our clients are working, so are we.

  • Local Support

    Total Solutions IT is located in the Telstra Botanical in Dean Street, Albury. From our central location, we are within reach of the entire Albury/Wodonga areas – as well as the Indigo Shire and Alpine Shire.

  • Single Point of Call

    You can ensure that our team knows your system back to front.

  • Outsourcing Your Services

    Using an external IT company gives you access to all of our tools and resources, which is covered in our cost. We always use the most up to date technologies, so that you don’t have to worry.

  • Stay Focused on Your Business

    You can call us anytime for support or advice. This peace of mind means that you can get on with your day-to-day business operations, and leave the heavy lifting to us.

The Features

Our on-demand services cover all aspects of your IT, POS, or Telecommunications infrastructure. Support is provided as an ad-hoc service that is there when your need it.

  • Remote and On-Site Support

    You have access to our entire team of IT professionals.

  • Specialist Support

    Each team member specialises in a particular area, and all of us are proficient in providing a high quality level of support for your system.

  • Fixed Fees

    Our remote fees are at a fixed rate for all on-demand clients. Our on-site and travel times are also consistent.

  • 24/7 Support

    There is always someone available to you around the clock.

  • Reactive Service

    Every support on-demand call is time-sensitive to us.

  • Competitive Pricing

    Our products are marked at competitive prices, so that our clients are given better products at better costs.

IT SECURITY

We can help you to secure your data and your communications. Our team of technicians will ensure that your systems remain malware-free, your data is backed up, and will implement restoration plans when necessary.

The most important component of your IT system is its security. The first rule of IT security is to have a sufficient backup system. The second rule of IT security is to have adequate protection of your systems from external threats. The third rule of IT security is to monitor incoming data for threats and identify potential risks.

Without backups, even a tiny issue with your computer system can mean massive data loss for your business. Natural disaster, fire, theft, viruses, misuse, and accidental deletion of data won’t interrupt your business processes if you have an effective backup solution.

ANTIVIRUS

Desktop & Server Security

The security of your data is vital to protecting your business from data loss, loss of intellectual property, and keeping unauthorised eyes away from your data.

Malware is any type of software developed by attackers that exists to harm your computer or server. This can include viruses such as Trojan Horses, spyware, adware, and worms. Trojan Horses often pretend to be other legitimate software (usually in emails). Spyware sends data in the background to the attacker’s computer to steal business information and customer data. Adware creates popups and redirects in your browser and on your computer that can take to malicious sites. Worms can copy themselves across your network and affect all of your machines.

A robust and proven anti-malware software solution is essential in any business that uses computers. No matter the size of your business, or even if you only have one computer. It is simply not worth the risk to leave your customer and business-sensitive data exposed.

Our Solution

We stand by Bitdefender for ongoing protection of both desktop and server architectures.

Bitdefender allows IT administrators to remotely manage the security deployment from a cloud-based console. This allows us to manage policies, threat levels, deployments – all from one place, enabling us to manage your security without interrupting your work day, or gaining access to your systems.

Bitdefender offers your business:

  • Always up-to-date virus definitions (managed from the cloud and pushed to devices).
  • Unobtrusive updates of the Bit defender client.
  • Real-time updates.
  • Website filtering.
  • Stateful packet inspection (SPI) firewall.
  • Anti-spyware.
  • Real-time file scanning.
  • Affordable small monthly fee per machine.

Alternatives

We also use Malwarebytes Anti-Malware to supplement Bit defender superior protection. Malwarebytes is run manually by us once per month as part of monthly server maintenance, and provides a second opinion to Bitdefender’s real-time scanning.

Malwarebytes enables us to ensure that Bitdefender is working properly, scan deeper for files, scan for adware and rootkits.

EMAIL

Email Security

Email security protects your business against spam, attachment viruses, and phishing attacks.

Spam is any unsolicited email. Most often, spam tries to get you to visit a site and obtain information from you. Our spam filtering software solution identifies most spam items by analyzing patterns and an extensive catalogue of blocked email domains, and ensures that spam is blocked before it reaches your network.

Attachment viruses are the most common way for viruses to enter your system. Particularly when email clients are configured to preview attachments, malicious code can be embedded into an email to attack your system. Our anti-malware email filtering solution blocks emails with potentially malicious attachments.

Phishing attacks are targeted emails that intend to get your personal information. They work by impersonating a bank, or other reliable online server, and asking your for information. They can be difficult to distinguish from the real thing. Our anti-phishing filtering solution identifies fake domains, and analyses content to identify phishing patterns to block malicious email before it gets to your computer.

Our Solution

SpamHero is our go-to solution for your email security. It is one of the most sophisticated and well-maintained service for email filtering on the market.

With SpamHero, your emails are re-routed through SpamHero’s cloud-based filtering servers before they even touch your network. This means that malicious messages don’t even reach your network before they are detected. Ordinary anti-spam software still needs to rely on the viruses and other malware to first enter your system, which is in itself a security risk. With your hosted exchange, cloud-based email security is your best bet against unwanted emails that can damage your system.

Features of SpamHero email security:

  • Self-Learning

    The system learns new patterns as they emerge, ensuring you have protection against zero-day attacks.

  • Encryption

    Emails retained in cloud servers are encrypted to protect your data.

  • Data Loss Prevention

    Undeliverable mail is stored on the server until it can be delivered. If your hosted Exchange server goes down, if you run out of hard drive space, or if your system is attacked, your emails will still be stored in the cloud, waiting to be delivered.

  • Predictive Analysis

    Able to detect new and sophisticated targeted attacks through detailed analysis.

  • Link Following

    Protects against phishing attacks by following URLs and from domains to detect the actual source of the message.

The Benefits

  • Peace of Mind

    You can rest easy knowing that your systems are protected by proven technology.

  • Unobtrusive

    No software at all is installed on your computers or servers systems – it all runs in the cloud between the sender and your servers.

  • Predictable Costs

    SpamHero is purchased as a monthly subscription.

  • Increased Employee Productivity

    You are not bombarded with any unsolicited email during your work day.

  • Better Privacy

    Your emails are safe from external attackers and prying eyes.

BACKUP & RECOVERY

Backup & Recovery

Backups are the first rule for maintaining system security. No system should ever operate without at least an on-site backup on external media. There are many threats to the integrity and availability of your data:

  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Insecure passwords
  • Hard drive failure
  • System crash
  • Targeted attacks
  • Ransomware
  • ‘Acts of God’
  • Other hardware failure
  • File corruption

Windows Server backup

Windows Server Backup is included with your Windows Server installation. It is the lowest-cost backup solution that we implement, as there are no additional costs other than management and setup. It offers a number of basic backup features:

  • Scheduled backups
  • Fine-grained file choosing
  • Integrated backup of hosted Hyper-V Servers (snapshots)
  • System state backups

There are a few downsides to using Windows Server Backup:

  • Can only be recovered to the same hardware in the event of a total failure.
  • Only limited support for off-site shared storage.
  • Not available for older versions of Windows Server.

MSP Backup

MSP Backup is our preferred cloud-based backup solution for your business. Available for both desktops and servers, it ensures peace of mind that your data is stored and archived in the cloud, ready for when you need it restored. We often deploy MSP Backup in conjunction with Windows Server Backup to supplement the backups with a file history and archive that is stored in the cloud. Essential for business-critical data that absolutely cannot be lost.

  • Scheduling: Can be run daily, weekly, or monthly – depending on your backup reqirements.
  • Multi-Platform: MSP Backup works with Windows, Macintosh OS X and Linux desktops, as well as servers. Additional powerful options are available for server environments.
  • ‘Set and Forget’: Once configured, there is nothing much that we need to do to ensure your files are being backed up. MSP Backup automatically backs up new and changed files, and even currently-open files that are being worked on. Even Outlook mail files.
  • Bandwidth Capping: If your site has limited uploads and downloads, we can restrict MSP Backup to work within those limits.
  • Additional Server Options: Backs up databases, Exchange settings and mailboxes, Linux, SharePoint, NAS , and common business applications on Windows Server.

Benefits of Our Solutions

  • Peace of Mind: You can rest easy knowing that your systems are protected by proven technology.
  • Unobtrusive: Our backup solutions are designed to not get in your way, and protect your data in the background.
  • Predictable Costs: Both ShadowProtect and MozyPro are fixed-fee services. Windows Server Backup is included in your Windows Server installation.
  • Reduced Costs: In the event of a system failure, or significant data loss, having good backups can reduce the restoration costs and, most importantly, keep your business flowing.
  • Remote Monitoring: Our server maintenance package means that we will periodically monitor the status and success of your backup system.
  • Fast Response: In the event of data loss, your backup solution will have you covered and back online quickly.

MANAGED IT SERVICES

Our Managed IT services mean that your business can enjoy peace of mind with all aspects of your IT systems. This package involves a fixed fee, which means that we can offer discounted rates, consistent support, and a personalised service to your system. We offer remote and on-site assistance to you, based on the number of weekly hours that you pay for. Managed IT packages ensure that IT support is proactive. It includes monitoring your system for possible faults, and preventing them.

Managed IT Services are for businesses that need consistent support, week by week. Most suited to medium and large sized businesses, the Managed IT package includes huge benefits for those who need it. With this package, you get your own personal network engineer, as well as the entire support team at Total Solutions IT. At a fixed monthly rate, you can ensure that our services are proactive, as well as responsive.

The Benefits

Managed IT Services are most suited to medium sized and large businesses with multiple sites and a large number of computers, servers, and other devices.

  • Total Piece of Mind

    You can rest easy knowing that a technician is periodically monitoring your infrastructure.

  • Local Support

    Our team is located in Albury Wodonga, and services all nearby areas including the Indigo Shire.

  • End-To-End Services

    The service covers all aspects of your system, including POS, Telecomms, IT, and Cloud Services.

The Features

Managed IT Support is a pre-paid service that ensures you always have a technician working on your network. The cost per hour is significantly lower, and is a flat rate for both on-site and remote support.

  • Inventory Management

    Your network and hardware is mapped out in an updated inventory, so that all members of our team know exactly how your system is configured.

  • Managed Servers

    Monthly server maintenance is included in the fixed price. This ensures that your servers are always in top shape.

  • Managed Networks

    Your network is monitored for potential problems and our team is alerted when there is a possible issue.

  • Managed Devices

    We install monitoring tools on your workstations which tell us their health and status on the network.

  • Health Reports

    We check: CPU usage, RAM availability, Connectivity, System uptime, Virus reports, Backup status and success, Virtual machine health, Error logs, and Best practice analysis.

  • Reconfiguration

    When we take over a new infrastructure, we use up as much time as possible re-configuring your infrastructure and optimising your system.

  • Personalised Service

    You get a single network engineer who knows your system back-to-front. You also have supplement support from our entire support technician team.

  • Monthly Reporting

    We prepare reports for you about the health of your system, as well as recommendations for changes and upgrades.

DESKTOP & LAPTOP REPAIRS

We offer on-demand Desktop and Laptop repair for our clients. Whether your computer is running slow, your hard drive has crashed, or you have lost data, we can get you back up and running. Our team is proficient in Windows, Mac OS X and Linux systems. If your computer is not running how it should be, we can help

Is your computer running slow? Does it need an upgrade? Total Solutions IT has been assisting customers in the Albury/Wodonga and surrounding area since 2010 – we can help you.

The Benefits

Using Total Solutions IT for your desktop and laptop repairs has the following benefits:

  • Qualified Technicians

    All of our team members are highly qualified, and understand exactly how your system works.

  • Local Support

    We are able to pick up/drop off your computer from any of the areas around Albury and Wodonga.

  • Fast Turn-Around

    We do our best to get your computer back to you as soon as possible. Most often, we can get it back in a day.

  • Extensive Stock

    We have an extensive collection of parts and products, so that if a hard drive or graphics card needs replacing, we usually will not have to order it, which means you get your device back sooner.

The Features

Using Total Solutions IT for your desktop and laptop repairs has the following benefits:

  • Same Day Service

    If your computer requires a re-image and data transfer, we can return your device to you within a day.

  • Data Recovery

    Accidentally deleted files can be recovered with the right tools.

  • Recover OS Partition

    If your operating system has become corrupted, we can restore full functionality.

  • Hardware Replacement

    We can upgrade and replace parts that are faulty.

  • Peripherals Installation

    Printers, scanners, and other specialty devices can be installed with working drivers.

SERVER & NETWORK SERVICES

Total Solutions IT delivers a tailored network and server system to our clients. Whether you need remote access, virtualisation, hosted emails, applications servers, a virtual private network, or managed WiFi – Total Solutions IT can help.

Our highly-qualified team of network and server engineers are trained to keep your network running, and ensure that your server is doing what it should for your business.

A computer network is a network that allows computers and servers to communicate with one another. For small to medium businesses, and especially large businesses, a stable and well-maintained data network is key to having an efficient and effective computer system.

Total Solutions IT has a team of qualified network engineers who work hard to ensure your network is allowing as much throughput as possible. A server is a computer on a network that exists to consolidate functionality and serve it to other computers. Common uses for a server in a business environment include hosted Exchange, DNS, Active Directory, Policy Management, Applications Servers, Database Servers, Virtual Server Hosts, and Terminal Servers.

Total Solutions IT’s team of support technicians are highly trained in the Windows Server operating systems. We are able to set up a server system that maximises hardware and performs well for your business. We also can improve the functionality of an existing server, and maximise its usefulness.

The Benefits

Total Solutions IT specialise in upgrading network and server infrastructure. We are also highly experienced in server and network deployments and ongoing maintenance.

  • Highly Qualified

    Our network engineers have all the certifications required to service your server and network, including Cisco CCNA, and Microsoft Certifications.

  • Diverse Skills

    Across our whole team, we have the skills to adequately manage all aspects of your system: network, hardware, server, virtualisation, Exchange, Active Directory, Terminal Services, File and Print Sharing, Hosted SharePoint, and much more.

  • Maximise Your Potential

    A faster and more stable network and server infrastructure can increase business productivity. It will also open up new opportunities for providing a valuable service to your customers.

The Features

Total Solutions IT offer a number of services for your network and server architecture:

  • Audits

    We can audit the health of your network. An inspection and professional report of your infrastructure can expose security flaws, areas that need improvement, opportunities for productivity growth, and faulty configurations or hardware.

  • Fixes and Upgrades

    Based on an audit, we are able to upgrade your network to current standards. We can also fix security holes and faulty configurations.

  • Server Maintenance

    Our popular monthly server maintenance package involves an audit of your system every month. We check CPU usage, RAM usage, Network usage, Disk health, scan for malware, check and test success of backups, Disk usage, Exchange mailbox size, and Install updates. You get a monthly report of your system’s status.

  • Ongoing Support

    After deploying your infrastructure, we are always available for On-Demand support to ensure that your system is running smoothly, and dealing with any issues.

  • Monitoring

    As part of the Managed IT service, we can pro-actively monitor and detect problems that may occur, and prevent them before they happen.

  • Server Security

    It is critical to have an appropriate off-site backup solution and an anti-malware solution on your server infrastructure. We can handle the deployment and maintenance of these services.

IT SERVICES

Total Solutions IT uses leading-edge technologies and infrastructure to deliver a quality service to our clients. This enables us to deliver high-performing, reliable, and secure solutions.

Our on-demand support team is reactive, knowledgeable, and ready to help at any time of the day. We offer 24/7 support for all of our clients. Our managed-it team also works to ensure that your systems are running at 100% and any problems are anticipated and dealt with before they happen.

We can ensure that your systems are always available to you by offering desktop and laptop repair at low cost. We understand that a system failure should not get in the way of your productivity.

Our team of network engineers and support technicians know how your system works. When there is a problem on your network, or with your servers, we can get you back up to speed in no time. Existing systems are also catered for by our team, and we work hard to optimise your network and server infrastructure for your business needs.

Telecommunications

Technology in communications is growing and changing faster than ever. Total Solutions IT is up to date with the latest technologies for your telecommunications needs.

Our team of telecommunications experts in Albury and Wodonga are here to ensure that your system suits the size and functionality of your business, and grows as your business grows.

We competently use and install Avaya and iPECS systems, and we integrate these products interchangeably as part of our Unified Communications solution.

Unified Communications offers many benefits to your business. The essence of Unified Communications is to break down barriers to inter-office, intra-office, and external communications, and allow businesses to connect with each other across multiple platforms.

Total Solutions IT offers a solution that can improve the productivity of your business and generate a more efficient work load.

Operating efficiently. Staying close to customers. Carefully managing scarce resources. Focusing on what really matters. These are essential tasks for small and medium businesses.

What they may lack in scale, growing companies make up for with innovation, determination, and by getting the most from their resources. That’s what makes them competitive and successful. That’s also the reason why making smart use of the latest real-time mobile collaboration capabilities has never been more important.

Mobile collaboration – the ability to communicate and stay productive from anywhere – is reshaping every aspect of business operations today, from sales to customer service to hiring and budgeting. To remain competitive, small and midsize companies need to match their communications to the new realities of the marketplace:

Unified Communications can integrate IP telephony, instant messaging, videoconferencing, contact management, and media sharing. A unified communications system is feature-rich and scalable, and can grow as your business does.

Out Unified Comms Solution

Let a powerful Avaya IP Office solution produce better engagement among your employees, and stronger relationships with partners and customers—facilitating faster, smarter decisions and better business.

  • Flexible Configurations: Choose a deployment model that matches your infrastructure objectives–from a simple appliance to virtualized software in your data center, with options in between.
  • Complete Collaboration Solution: Enjoy the peace of mind that comes with a complete, integrated solution—collaboration software plus multichannel contact centers, networking, security, and video—from a single source.
  • Total Solutions IT can include Microsoft Lync as an incredibly low-cost solution to supplement your phone system with a unified communications add-on. Microsoft Lync provides businesses:
    • Instant messaging between users.
    • Videoconferencing
    • Screen sharing
    • IP telephony
    • Online meetings
    • File transfers
    • Skype integration

Benefits of Our Solution

  • Streamlined communication
  • Increased productivity
  • Better customer service
  • Responsive customer communication
  • Integrated multimedia
  • Easier multi-tasking

Avaya Telephone Systems

Avaya is the world’s biggest selling telephone system under 250 handsets and hails from America. The Avaya IP500 is a truly world class solution, but due to the current exchange rate, the system is more expensive than other solutions in Australia and subsequently has lost market share over recent years. The Avaya IP500 Office telephone system is a hybrid offering that allows connection of traditional, IP technology, as well as an incredible array of the latest technology to improve productivity for any business size. Avaya telephone systems also are accompanied by arguably the largest range of digital, IP handsets and IP DECT to suit everyone. Incredibly, Avaya also offer an optional 5 year extended warranty and that speaks volumes.

The Avaya is number 1 across the world for very good reasons, and should definitely be one of the business telephone phone systems you check out.

Total Solutions IT are Albury’s number one Avaya installer. Avaya IP office allows you to save time and improve the efficiency of your business communications.

For the business looking for a collaboration platform that grows as your business grows, Avaya IP Office has what you need. Bring your desktop communications capabilities right to your smartphone or tablet, included integrated e-mail and voice mail, video, instant messaging, presence, conferencing, all in an expandable, simple-to-use, easyto-manage solution.

The Avaya Mobile Collaboration Solution for Small and Midsize Businesses is designed for the new realities of today’s business environment, delivering a full range of communications capabilities in a single, scalable fully-integrated solution.

The The LG Ericsson IPECS is a pure IP based telephone system that has been developed with small and mediun sized businesses (SMB) in mind. The LG Ericsson IPECS Telephone System provides full PBX functionality to organisations with between 10 and 1000 users.

The modular type of fully distributed IP architecture, rich set of easy to use features and broad range of optional applications, hardware and software make the LG Ericsson IPECS a great solution for your business communications.

Total Solutions IT are highly experienced in installing and managing iPECS systems for growing businesses, and are Albury and Wodonga’s main installers of the system. We recommend iPECS systems for businesses with multiple sites, a large user base, and who want to be able to offer responsive communications with their customers.

Features of iPecs Systems

Minimised Costs

The LG Ericsson IPECS employs IP to let you deploy a single network infrastructure and modular components to lower your future custs. Managing a single infrastructure, employing modular components to expand your system, simple implementation for remote offices and traveling workers, enhanced productivity applications and advanced network management services all allow your business to keep operating expenses to a minimum and ensure that when the time comes to upgrade, it is cheep, modular and effective.

A Host of Features

The LG Ericsson IPECS Telephone System delivers all the functionality of a traditional PBX and more with features to simplify your business operations and improve your productivity.

Maximum Uptime

Survivability is a major benefit that the LG Ericsson IPECS Telephone System brings to your business. You are provided with both active and standard call server duplication system redundancy, local survivability and power redundancy. There is little chance that your phone systems will be down with an iPECS system.

Grows as You Do

Total Solutions IT will select the LG Ericsson IPECS call server that best fits the size of your business. As your business grows and changes, the modular architecture lets you expand and change your LG Ericsson IPECS Telephone System by adding new modules to your network.

Remote Solutions

You can deploy your LG Ericsson IPECS Telephone System with remote offices and on-road employees. Other offices and travelling employees can connect to from anywhere where there is an IP network and you can link as many as 250 systems in a single common communications network.

Powerful Features

The LG Ericsson IPECS telephone system comes with powerful system functions such as build in ACD, fixed line sms, hot desking, individual call routing and automatic call recording. In addition it has built in voicemail, multi language auto attendant, and email notification of voicemail.

Benefits of using an IPECS System

  • Reduced costs
  • Simple networking
  • Competitive edge with superior tools to engage with customers
  • Increased productivity
  • Centralised management
  • Built on the IP backbone
  • Secure encryption
  • Better for the customer
  • Better conferencing

The Cel-Fi mobile repeater was designed to amplify and disburse a 3G mobile signal within a building without causing any interference to the mobile network. The Cel-Fi is locked to the carrier and will only amplify a signal in that carriers set frequency range.

A typical setup involves placing the Window unit in an area within the building that gets the best possible mobile signal. This would usually be an upstairs window or a window at one end of the house. The Coverage Unit is then placed within the main area of the house, or in an area that provides the best indoor signal dispersion.

If your home or business has low mobile phone coverage, Total Solutions IT can install a Cel-Fi repeater to help give you a solid connection. For businesses, this can mean greatly increased productivity for remote locations who are dependent on mobile communication. For domestic users, it can mean faster data speeds, and more stable voice calls. We understand that in Albury, Wodonga, and other surrounding areas, mobile phone coverage can be seriously inadequate. Our 3G repeater solution will help you improve your mobile communications.

How Cell-Fi Works

The Cel-Fi exists between you and the mobile service towers provided by Telstra. In areas where coverage is not great, often house walls will block data and voice through the 3G network. The Cel-Fi system connects to the cell towers from one stationary location, which means that the signal will not drop out. Phones can then connect to the Cel-Fi repeater from anywhere in the building and enjoy full coverage.

A Cel-Fi system consists of two components:

  • The Window Unit: Communicates with the mobile base station, amplifies the signal and passes it to the Coverage Unit via a wireless link.
  • The Coverage Unit: Is responsible for disbursing the mobile signal within the building to multiple mobile devices.

Installation is as simple as installing the window unit in an area of the building that gets the best possible reception.

The coverage unit is then placed in the main area of the building – usually the living room in domestic situations, or the main office in business buildings.

Benefits of Using Cel-Fi Repeators

  • Instant Mobile Coverage: Use your mobile when you need it. Clear and reliable 3G voice and internet.
  • Large Coverage Area: Ideal for an office or average size home, Cel-Fi has one of the largest coverage areas of any consumer repeater.
  • Multiple Users: High capacity signal booster with more than enough coverage for an average size home or office.
  • All Wireless: The Window Unit and the Coverage Unit connect wirelessly, which makes setup quick and easy.
  • Easy Setup: Cel-Fi signal booster automatically configures itself according to your environment making for a quick and easy setup.
  • Saves Phone Battery: In low-coverage situations, your mobile phone uses extra battery power to attempt to boost the poor signal. Using a Cel-Fi system means that your phone doesn’t have to do any extra work to ensure that you have stable phone coverage.
  • Increased Mobile Data Speeds: Slow internet speeds on your phone are often caused by low signal. The Cel-Fi system boosts your data speeds dramatically.
  • Improved Voice Quality: With full signal strength in your building, phone calls will be crystal clear.
  • Lower Radiation: Mobile devices emit more radiation when working hard to maintain a signal. By increasing indoor signal strength, your phone won’t be running at maximum power.

This IP PBX series allows businesses to unify multiple communication technologies, such as voice, video calling, video conferencing, video surveillance, data tools, mobility options and facility access management onto one common network

Designed to provide a centralized solution for the communication needs of businesses, the UCM6200 series IP PBX appliance combines enterprise-grade voice, video, data, and mobility features in an easy-to-manage solution. This IP PBX series allows businesses to unify multiple communication technologies, such as voice, video calling, video conferencing, video surveillance, data tools, mobility options and facility access management onto one common network that can be managed and/or accessed remotely. The secure and reliable UCM6200 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.

The same industry-leading platform that we designed for the UCM6100 series, which continues to be enhanced month by month with more and more features and functionalities, will be extended to the UCM6200 series. Looking for a more powerful upgrade? We have redesigned our 8 FXO port model, the UCM6208, to offer the ability to support more users and more concurrent calls, as it supports up to 800 users and up to 100 concurrent calls.

  • UCM6202 and UCM6204 support up to 500 users and 50/75 concurrent calls, UCM6208 supports up to 800 users and 100 concurrent calls
  • Auto Discovery and Zero Configuration of Grandstream SIP endpoints
  • Integrated 2/4/8 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability and up to 50 SIP trunk accounts
  • Gigabit network ports with Integrates PoE, USB, SD card
  • Supports up to a 5-level IVR (Interactive Voice Response)
  • Built-in call recordings server; recordings accessible via web user interface
  • Built-in Call Detail Records (CDR) for tracking phone usage by line, date, etc.
  • Supports multi-language auto-attendant and call queue to efficiently handle incoming calls
  • Strongest possible security protection using SRTP, TLS and HTTPS encryption
  • Supports any SIP video endpoint that uses the H.264, H.263 or H.263+ codecs

Teams is the fastest growing application in Microsoft’s history and has started to transform the way we work. Providing a single hub for communications and collaboration, Teams brings together many of the core functions of Office 365 incorporating messaging, file sharing, meetings, voice, devices, app platforms and more.

Many organizations seek to quickly deploy Microsoft Teams and drive user adoption. Doing this securely and effectively requires taking a strategic approach to your rapid implementation. Without a targeted plan focused on deployment, governance and adoption, you can risk data sprawl, user resistance, and minimal productivity gains. With the right approach, you can realize a tremendous return on investment – as illustrated in Forrester’s study on  The Total Economic Impact of Microsoft Teams.

Cloud Services

Total Solutions IT can move your business data into the cloud with one simple package. Office 365 includes:

  • Microsoft Office programs
  • Microsoft Office Online
  • Microsoft Exchange Online
  • 1TB of Online Stoage with OneDrive for Business

Microsoft Office 365 is the latest evolution in the Office products. It is the same software that you are used to, but it includes a host of other features that are enabled by the cloud.

Office 365 is great for businesses. It is now possible for you to host your Exchange emails, and SharePoint online in the cloud, rather than hosting on your own server. This reduces power costs, management effort and costs, means that you don’t have to worry about updating software and hardware to new standards, and the uptime is 100%.

Office 365’s cloud features automatically get the latest updates, so you can ensure that your emails and files are always protected and served in the best way.

Office 365 Features

The following features are common to many of the Office 365 plans:

  • Exchange Online: The next step for Exchange. The same functionality as hosted Exchange, but in the cloud. All of your emails are available 100% of the time from any device, all around the world.
  • Microsoft Office Applications: The most up to date desktop software for Microsoft Office is always available for download through your Office 365 account.
  • Online Conferencing: Microsoft Lync for inter-office communication, remote communication, conferencing, and collaboration.
  • Microsoft Office Online: The Office applications that you use every day – on the Web. You can edit your online documents using a Web browser on any computer from around the world.
  • Online Cloud Storage: Plans include cloud storage for your files. Share your documents with your team and edit them from anywhere.

Using a cloud server in your IT infrastructure can have huge benefits. The added security, mobility, and speed of processing can mean that you can expand your business, and your IT infrastructure grows alongside your business.

Reasons a VPC may suit your business:

  • Your business has multiple sites.
  • You need to access your infrastructure on the road.
  • You need to be able to upgrade the hardware on your server instantly.
  • You don’t want huge upfront costs.
  • You only want to pay for the bandwidth and hardware that you use.

Benefits of Virtual Private Cloud

  • Pay for what you use: With a cloud server, you pay a fixed rate monthly for the services you use.
  • Mobility: You can access your cloud server from anywhere with an internet connection.
  • Scalability: As your business grows, so can your hardware – without downtime or physical work.
  • No upfront hardware costs: There is no infrastructure put in place on your site – it is all stored in another datacentre.
  • Australia’s best datacentres: Total Solutions IT uses the Telstra cloud server datacentre – the most stable and available service in the country.
  • Data Availability: Telstra cloud servers are maintained at the physical level by Telstra technicians – as part of your monthly fixed cost. You can ensure that your system will always be available.

Backups are the first rule for maintaining system security. No system should ever operate without at least an on-site backup on external media. There are many threats to the integrity and availability of your data:

  • Accidental deletion of files
  • Fire
  • Viruses
  • Hackers
  • Insecure passwords
  • Natural disaster
  • Theft
  • Rootkits
  • Hard drive failure
  • System crash
  • Targeted attacks
  • Ransomware
  • ‘Acts of God’
  • Other hardware failure
  • File corruption

Total Solutions IT takes backups very seriously. That’s why we offer a number of solutions to ensure that your systems and business-critical data can be recovered in the event of a failure.

Our Backup & Recovery Solutions

Solutions

Benefits of Our Solutions

Windows Server Backup

Windows Server Backup is included with your Windows Server installation. It is the lowest-cost backup solution that we implement, as there are no additional costs other than management and setup. It offers a number of basic backup features:

  • Scheduled backups
  • Fine-grained file choosing
  • Integrated backup of hosted Hyper-V Servers (snapshots)
  • System state backups

There are a few downsides to using Windows Server Backup:

  • Can only be recovered to the same hardware in the event of a total failure.
  • Only limited support for off-site shared storage.
  • Not available for older versions of Windows Server.

Storage Craft Shadow Protect Full System Backup

StorageCraft ShadowProtect is the next level of on-site backup that we offer. It captures full, differential and incremental backups of your entire system, including the entire operating system, applications, configuration settings, and files.

ShadowProtect enables some great recovery features:

  • Hardware Independent Restore (HIR): Recover an entire system state to a different hardware architecture or virtual machine. This means that if a server’s hardware irretrievably fails, we can deploy a state backup of the server to another machine and recover your business processes in hours.
  • Alternate Boot: We can boot a server snapshot as a virtual machine any time, meaning that if major server maintenance is happening, we can ensure immediate failover.
  • Backup Verification: Eliminates the need for us to verify backups regularly. ShadowProtect automatically validates backups as they are completed.
  • Super-fast recovery: Saves you money and time by getting your business processes backup to speed quicker than any of our other solutions.
  • Off-Site Replication: Improve the security and integrity of your backups by implementing off-site replication.

Mozy Pro Cloud Backup

MozyPro is our preferred cloud-based backup solution for your business. Available for both desktops and servers, it ensures peace of mind that your data is stored and archived in the cloud, ready for when you need it restored. We often deploy Mozy in conjunction with Windows Server Backup or ShadowProtect to supplement the backups with a file history and archive that is stored in the cloud. Essential for business-critical data that absolutely cannot be lost.

  • Scheduling: Can be run daily, weekly, or monthly – depending on your backup reqirements.
  • Multi-Platform: MozyPro works with Windows, Macintosh OS X and Linux desktops, as well as servers. Additional powerful options are available for server environments.
  • ‘Set and Forget’: Once configured, there is nothing much that we need to do to ensure your files are being backed up. Mozy automatically backs up new and changed files, and even currently-open files that are being worked on. Even Outlook mail files.
  • Bandwidth Capping: If your site has limited uploads and downloads, we can restrict MozyPro to work within those limits.
  • Additional Server Options: Backs up databases, Exchange settings and mailboxes, Linux, SharePoint, NAS , and common business applications on Windows Server.
  • Peace of Mind: You can rest easy knowing that your systems are protected by proven technology.
  • Unobtrusive: Our backup solutions are designed to not get in your way, and protect your data in the background.
  • Predictable Costs: Both ShadowProtect and MozyPro are fixed-fee services. Windows Server Backup is included in your Windows Server installation.
  • Reduced Costs: In the event of a system failure, or significant data loss, having good backups can reduce the restoration costs and, most importantly, keep your business flowing.
  • Remote Monitoring: Our server maintenance package means that we will periodically monitor the status and success of your backup system.
  • Fast Response: In the event of data loss, your backup solution will have you covered and back online quickly.

Website & SEO

Do you need advertising for your business? A website is the best way for small to medium businesses to promote their services and products on a professional platform.

Total Solutions IT can develop a website that is:

  • Responsive (mobile-friendly)
  • Search Engine Optimised
  • Modern in Look and Feel

We have many different options to suit your specific business, including our Standard Website package, an Online Store, or even Website Re-Design.

A professional and user-friendly website is the key to a successful internet presence. It’s important to design a simple and easy-to-navigate website that conveys your message to the users in clear terms. At the same time, it’s highly important to make a website search-engine friendly to get you the highest rankings possible. Our highly-qualified team of website designers in Albury Wodonga helps you build a website that reflects the most impressive aspects of your company.

Whether you are a large corporation, a small business just getting started, or even an entertainer looking for a way to promote yourself, we can help!

We build tailor-designed clean, easy-to-navigated websites, and will work with you to balance form and function to create a commanding user experience.

  • Website Design

  • Website Development

  • Search Engine Optimisation

  • eCommerce

  • eNewletters

  • Analytics & Reporting

  • Website Hosting

  • Domain Hosting

  • Google Ads

WEBSITE RE-DESIGN

NOT HAPPY WITH YOUR CURRENT SITE?

NOT HAPPY WITH YOUR CURRENT SITE?

WEBSITE HOSTING FOR 1 YEAR

FREE DOMAIN TRANSFER

SEARCH ENGINE OPTIMISATION

1 HOUR FREE MAINTENANCE/CHANGES PER MONTH

RESPONSIVE, MOBILE-FRIENDLY DESIGN

CONTENT MANAGEMENT SYSTEM

GOOGLE ANALYTICS

Standard Website

MOST POPULAR

A PROFESSIONAL PLATFORM FOR YOUR BUSINESS

WEBSITE HOSTING FOR 1 YEAR

DOMAIN NAME REGISTRATION FOR 1 YEAR

SEARCH ENGINE OPTIMISATION

1 HOUR FREE MAINTENANCE/CHANGES PER MONTH

GOOGLE ANALYTICS

DESIGN & DEVELOPMENT ON UP TO 5 PAGES

RESPONSIVE, MOBILE-FRIENDLY DESIGN

ONLINE STORE

EXPAND YOUR SALES FORCE

A PROFESSIONAL PLATFORM FOR YOUR BUSINESS

ALL FEATURES OF A STANDARD WEBSITE

E-COMMERCE

INITIAL PRODUCT CREATION

 PAYPAL INTEGRATION