1. We’ll be open, honest and ethical when dealing with you and we will protect your privacy.
  2. We’ll provide you with information on products and services that is accurate, relevant and written in plain English.
  3. We work to resolve disputes quickly and fairly within a reasonable timeframe.
  4. We promote our products and services in a clear, accurate and honest way.
  5. We help disadvantaged and vulnerable customers in line with our customer policy of being a real, ethical Telco.
  6. If we breach the Telecommunications Consumer Protections (TCP) Code, we will provide you with an effective remedy immediately.