- We’ll be open, honest and ethical when dealing with you and we will protect your privacy.
- We’ll provide you with information on products and services that is accurate, relevant and written in plain English.
- We work to resolve disputes quickly and fairly within a reasonable timeframe.
- We promote our products and services in a clear, accurate and honest way.
- We help disadvantaged and vulnerable customers in line with our customer policy of being a real, ethical Telco.
- If we breach the Telecommunications Consumer Protections (TCP) Code, we will provide you with an effective remedy immediately.