CHALLENGE
This Victoria based logistic company was looking to move their infrastructure to the cloud, and their existing IT provider was unable to support these needs. The organization needed a managed services provider (MSP) that was organized, stable, experienced, and could get them spun up in the cloud quickly.
The previous provider was unable to provide appropriate support services and server upgrades with the appropriate onsite/cloud services to support the client
SOLUTION OVERVIEW
The organization was looking for a dependable IT provider to manage their technology, which they found in Total Solutions IT. Total Solutions IT made the transition to the Managed Services Plan as seamless and painless as possible by outlining a defined on-boarding process, communicating thoroughly, and composing a clear and strategic plan for the organization to follow throughout the changeover.
Total Solutions IT’ Cloud services provided the company with enhanced and reliable mobility; a huge benefit since many of their team members work remote and need to access their data anywhere, anytime. Moreover, all of the organization’s IT needs are covered with one simple monthly payment, making budgeting easy with a predictable annual IT spend.
“We have greatly improved their working environment experience for their employees and provided them with confidence,” said Joel Strachan, the company’s dedicated Account Manager.
Although it has not been long since the organization engaged with Total Solutions IT, the partnership continues to flourish with Quarterly Business Reviews at the cornerstone of the relationship’s success. These strategic sessions allow Total Solutions ITs to continue to align with their goals and ensure that the company’s technology grows with them.
Total Solutions IT and its Confidence Plus Managed Network Services Plan was the perfect fit for this organization, providing them with consistency, confidence and clarity.
RESULTS
In order to provide the company with a stable environment to run their business, Total Solutions IT provided a Cloud Hosting solution combined with Confidence Plus Managed IT Network Services. Total Solutions IT replaced all of the client’s existing networking hardware, customized each end user’s workstation, migrated them to the Cloud, and provided Office 365 management.
With Confidence Plus Managed IT Network Services, the organization gained unlimited Service Desk support, 24x7x365 around-the-clock system monitoring, subscriptions to Microsoft Office, protection from viruses and spyware, and strategic technology planning sessions to ensure their business needs continue to align to Total Solutions IT technology services.
“We were not only looking for an IT provider, but a partner. We found a true partner with Total Solutions IT,”
