Managed Services that reduce downtime and enhance productivity

Total Solutions IT delivers specialized on-site IT assistance to businesses throughout Australia, alongside remote support through our fully operational helpdesk. Our team comprises certified and seasoned technicians, ensuring you receive efficient, top-tier support precisely when you require it.

We provide on-site and remote IT support delivered by certified technicians, covering server, network, and Office 365 assistance. As a leading IT support provider, we maintain a national presence to meet your IT needs effectively.

Highly skilled and accredited team
Ensuring efficient support services for your organisation.
Backed by tier 1 tool sets
Utilising industry standard tools to ensure efficient remote monitoring and management
Local Support
Our team is located in Albury Wodonga, providing support service and local, national and international clients.

IT Solutions

Collaborate with Total Solutions IT to craft, deploy, and oversee your IT solution. Our solutions are designed to fuel your success, foster growth, and ensure business continuity by equipping your team with cutting-edge technology. We provide a diverse array of IT solutions, encompassing Cloud, Networking, WiFi, and Server infrastructure solutions, all supported by top-tier Managed IT Services.

If your current IT solution falls short of meeting your business’s competitive needs and growth aspirations, reach out to a Total Solutions IT consultant to explore enhancements for your systems.

INDEX

OVERVIEW
BENEFITS
MANAGED SERVICES
FRAMEWORKS AND TOOLSETS
CUSTOMER STORIES
WHY TOTAL SOLUTIONS IT
RELATED RESOURCES

Managed Services that reduce downtime and enhance productivity

Organizations must navigate the challenge of balancing limited resources against the rapid pace of digital market disruption. Managed IT services offer specialized solutions to facilitate digital transformation while minimizing distractions.

Forward-thinking organizations recognize managed services as a strategic advantage, beyond just cost-saving measures. It’s crucial to evaluate the right application of these services within your digital transformation journey. There are opportunities to enhance service delivery, boost agility, improve operational efficiency, and expand service coverage—all while mitigating ICT risks.

Explore how Total Solutions IT Managed Services can provide the expertise needed to monitor, manage, and maintain your systems, allowing you to focus on your customers.

of Australian employers believe skills shortages will impact growth

of IT’s time is spent trying to diagnose and fix issues

of organisations that had reduced downtime credited better support contracts

A proactive support experience

Expert IT Support

Total Solutions IT provides expert IT support, ensuring that businesses have reliable and efficient technology systems in place. This helps prevent disruptions and keeps operations running smoothly.

Comprehensive Services

They offer a wide range of IT services, including managed IT services, network security, cloud solutions, and more. This allows businesses to consolidate their IT needs with a single, trusted provider.

Customized Solutions

Total Solutions IT tailors their services to meet the specific needs of each client, providing customized solutions that align with business goals and objectives.

Proactive Approach

They take a proactive approach to IT management, identifying and addressing potential issues before they become major problems. This helps minimize downtime and maximizes productivity.

Cutting-Edge Technology

Total Solutions IT stays updated with the latest technology trends and innovations, ensuring that their clients benefit from the most advanced and effective IT solutions available.

Dedicated Support Team

They have a dedicated team of IT professionals who are committed to providing exceptional customer service and support, making them a reliable partner for any business.

Total Solutions IT provides comprehensive managed IT support services and solutions for corporate partners of all sizes across Australia. With our skilled team, advanced tools, and extensive expertise, we ensure your business operates seamlessly. Reach out to us today for the hardware and software support services you require.

24/7 help desk support

As an Australian-based IT support company, we provide full-time, experienced helpdesk support staff available around the clock. You won’t be limited to service during business hours; instead, we offer a dedicated support technician to assist you and your team with any helpdesk issues 24/7, 365 days a year. This ensures you can focus on your business while we manage any emergency tech concerns.

We deliver support services tailored to a wide range of businesses. Our comprehensive service offerings include application support, network and infrastructure management, help desk and desktop assistance, as well as project management. As experts in support, we are committed to helping our clients reach their business objective

Desktop & User Support

Our IT support services provide your business with the competitive advantage needed to stay ahead in the market.

We offer Level 1 support for everyday helpdesk needs, along with Level 2 and 3 IT support to address more complex issues that demand advanced technical expertise and troubleshooting.

With our team of experienced desktop support professionals backing your business and employees, you can experience increased productivity, reduced downtime, and fewer technical challenges overall.

Server & Backend Support

We offer support for businesses that require reliable and skilled professionals to manage their server and backend systems.

Server and backend support are crucial for any business but can be especially challenging for small businesses lacking the internal resources to handle these complex tasks. At Total Solutions IT, we provide cybersecurity audits, expert server, and backend support to organizations of all sizes, allowing you to focus on your core activities.

If you need an experienced support team in Australia for remote server and backend equipment support or onsite support at your office, our team of technicians is ready to assist.

With our managed IT services in Australia, a seasoned support engineer will ensure that your mission-critical applications, website, and other systems are properly maintained, supported, upgraded, and monitored for optimal security.

Device & Infrastructure Support

Our team of remote and on-site professionals is equipped to handle device security and infrastructure support for your servers, networking equipment such as routers and switches, and any other hardware essential to keeping your business operational.

Total Solutions IT trained technicians will quickly familiarize themselves with your devices and IT infrastructure, employing a proactive approach to maintain, upgrade, and monitor your systems. This ensures minimal downtime and maximum productivity.

Device and infrastructure support is crucial for any business, which is why companies trust Total Solutions IT for comprehensive IT support services to manage and monitor their devices and infrastructure around the clock.

From infrastructure design and setup to ongoing maintenance and troubleshooting, we’ve got you covered. Our team is available 24/7 to ensure your business runs smoothly, no matter the challenge. Contact us for IT support services and solutions today.

Project Support Services

We offer support services tailored for small to medium-sized businesses. If you already have an in-house IT team or developers but require additional assistance to ensure timely project delivery or to navigate unexpected challenges during production, Total Solutions IT is here to help.

Our support team is well-versed in all front-end and back-end coding languages and development tools. We provide the essential support your team needs to overcome difficulties, accelerate product development, and meet tight deadlines, all while maintaining high-quality standards.

If your project is facing obstacles or you’re embarking on an ambitious endeavor and anticipate needing extra staff, reach out to Total Solutions IT services immediately.

Application Support

Need application support for Office 365, Microsoft Azure, or any other specific application or suite of products? At Total Solutions IT, we specialize in providing tailored support solutions for Microsoft products, helping you manage your enterprise applications and cloud services more efficiently.

We focus on the care and maintenance of business-critical applications and take pride in offering fast, reliable, and highly skilled services. Our professional application and computer support is available Australia-wide. With our team of experts, you can rely on prompt and dependable support, ensuring you get the most out of your applications.

Small Business IT Support

Total Solutions IT offers comprehensive support tailored for small businesses, with a range of services designed to help your company and clients stay competitive.

Whether you need assistance with network setup, server optimization, or cloud environment migration and management, our expertise ensures the job is done right.

Our small business support specialists have years of industry experience and are fully equipped to handle your IT needs. We understand that technology can be challenging, so let us manage it for you, allowing you to focus on your business.

Contact Total Solutions IT Today To Learn More

Whether you need an support company for cloud services, desktop support to assist your employees with day-to-day tech issues, project support, or any other managed IT services in Australia, Total Solutions IT Consulting is here to assist.

For more information or to get started, reach out to our customer service team online or call us at 02 6061 4222. We’d be happy to discuss your unique business needs and develop a managed IT strategy that supports your future growth.

As a leading managed service provider for Australian businesses, Total Solutions IT specializes in delivering tailored technology solutions that enable our clients to focus on their core business objectives. From IT support and cloud services to data backup and disaster recovery, we have the experience and expertise to help your business thrive.

Contact us today for IT support services in Australia and comprehensive hardware and software support for your business. Our team of experienced professionals is ready to meet all your IT needs.

IT SERVICES

Total Solutions IT uses leading-edge technologies and infrastructure to deliver a quality service to our clients. This enables us to deliver high-performing, reliable, and secure solutions.

Our on-demand support team is reactive, knowledgeable, and ready to help at any time of the day. We offer 24/7 support for all of our clients. Our managed-it team also works to ensure that your systems are running at 100% and any problems are anticipated and dealt with before they happen.

We can ensure that your systems are always available to you by offering desktop and laptop repair at low cost. We understand that a system failure should not get in the way of your productivity.

Our team of network engineers and support technicians know how your system works. When there is a problem on your network, or with your servers, we can get you back up to speed in no time. Existing systems are also catered for by our team, and we work hard to optimise your network and server infrastructure for your business needs.

Discover a managed service to match your company’s needs

Managed Services

Discover a managed service to match your company’s needs

Managed Service Desk
Total Solutions IT onshore Managed Service Desk is staffed 24/7/365 and provides service level guarantees for peace of mind support.

ITIL aligned it integrates with your processes and tools and it can scale as your business grows.

IT Service Management
Total Solutions IT’s provides a range of IT Service Management (ITSM) services that are tailored to to fit each organisation.

Total Solutions IT’s ITSM is a dedicated Service Delivery Manager. They work as an extension of your team to ensure smooth and effective delivery of services.

Managed Field Sectors

Our managed field services provide you with the skills required to manage the tasks you need completed, within the right timeframe, with predictable costs.

Gain access to experts when you need them, based on your site, as an extension of your team.

Endpoint Management

From desktop support to Device as a Service (DaaS), Total Solutions IT’s can remove the burden of device management whilst your employees get the technology they need.

Backup as a Service

3 BaaS enables customers to easily back up their workloads, including virtual machine files and application data.

The service can include the toolset, infrastructure and management incorporated into a predictable monthly cost.

Managed SP-WAN & SAS

Create a flexible, secure, and high performance network for your business with managed SD-WAN and SASE solutions from Total Solutions IT.

Total Solutions IT Managed SD-WAN powered by Mikrotik and Zero Tier

Total Solutions IT Managed Secure Edge powered by Microsoft Azure

Asset Management

Do you want to spend less time managing software contracts and tracking hardware lifecycle stages?

Total Solutions IT’s experienced team use top-tier systems like ServiceNow to provide better visibility and control over your technology assets.

Managed Cloud & Data Centre

Azure/AWS Optimiser and management
Private/hybrid cloud management
Disaster Recovery management
Database management
Managed Office 365/Microsoft 365

Network Management

To help customers tackle the challenge of growing network demands, Total Solutions IT provides everything from network management support for wired and wireless networks, to a comprehensive Network as a Service (NaaS) offering.

Managed Security

Managed detection and response (SIEM and SOC)
Managed infrastructure
Managed SASE
Managed endpoint protection
Managed vulnerability management
Managed Azure Sentinel and more….

Monitoring & Event Management

Total Solutions IT operates enterprise grade, tier-one monitoring platforms to constantly assess availability, performance and uptime of your network and systems.

Our advanced systems and dedicated Incident Managers ensure you are ready to manage the unexpected.

Leveraging the ITIL managed services framework

ITIL is a key framework and is the structure behind which we operate support for our customers’ environments. ITIL is a set of detailed best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Leveraging ITIL, Total Solutions IT ensures that risk is effectively managed, the most cost-effective practices are established, and that customers’ cloud managed services and IT environments are effectively created for growth, scale and change.

This framework, which is utilised for all our services, ensures that as a customer you are receiving the best support solution to help deliver your desired business and technology outcomes.

Gain access to Connectwise

ConnectWise is an industry best practice platform that ensures effective business operation. The platform ensures productivity by consolidating all required processes into this ITSM solution. As part of our investment as a managed services provider, Total Solutions IT has placed significant investment into ConnectWise – this means that customers can gain access to relevant processes, governance and ITIL Framework – simply from one portal hub.

As a customer you can access ConnectWise directly, or if you are using it already, can leverage plugins to connect to the platform to gain all the relevant insights.

Total Solutions IT – your flexible and mature Managed Services partner

Total Solutions IT continuously invests in its highly skilled and accredited team. We maintain top-tier partner status with leading technology vendors and offer advanced specialisations such as Azure Expert Managed Services Provider (MSP), Cisco Master Specialisations, Dell Technologies Cloud Platform Partner, HPE Cloud and Networking Specialisations and many more.

Contact us to discuss how you could harness our skilled team and the latest advances in automation, AI and analytics to deliver operational excellence in your organisation.

MANAGED IT SERVICES

Our Managed IT services mean that your business can enjoy peace of mind with all aspects of your IT systems. This package involves a fixed fee, which means that we can offer discounted rates, consistent support, and a personalised service to your system. We offer remote and on-site assistance to you, based on the number of weekly hours that you pay for. Managed IT packages ensure that IT support is proactive. It includes monitoring your system for possible faults, and preventing them.

Managed IT Services are for businesses that need consistent support, week by week. Most suited to medium and large sized businesses, the Managed IT package includes huge benefits for those who need it. With this package, you get your own personal network engineer, as well as the entire support team at Total Solutions IT. At a fixed monthly rate, you can ensure that our services are proactive, as well as responsive.

The Benefits

Managed IT Services are most suited to medium sized and large businesses with multiple sites and a large number of computers, servers, and other devices.

Total Piece of Mind
You can rest easy knowing that a technician is periodically monitoring your infrastructure.

Local Support
Our team is located in Albury Wodonga, and services all nearby areas including the Indigo Shire.

End-To-End Services
The service covers all aspects of your system, including POS, Telecomms, IT, and Cloud Services.

The Features

Managed IT Support is a pre-paid service that ensures you always have a technician working on your network. The cost per hour is significantly lower, and is a flat rate for both on-site and remote support.

Inventory Management
Your network and hardware is mapped out in an updated inventory, so that all members of our team know exactly how your system is configured.
Managed Servers
Monthly server maintenance is included in the fixed price. This ensures that your servers are always in top shape.
Managed Networks
Your network is monitored for potential problems and our team is alerted when there is a possible issue.

Managed Devices
We install monitoring tools on your workstations which tell us their health and status on the network.
Health Reports
We check: CPU usage, RAM availability, Connectivity, System uptime, Virus reports, Backup status and success, Virtual machine health, Error logs, and Best practice analysis.
Reconfiguration
When we take over a new infrastructure, we use up as much time as possible re-configuring your infrastructure and optimising your system.

Personalised Service
You get a single network engineer who knows your system back-to-front. You also have supplement support from our entire support technician team.
Monthly Reporting
We prepare reports for you about the health of your system, as well as recommendations for changes and upgrades.

Total Solutions IT provides modern and secure digital workplaces, focusing on the B2B market with comprehensive services in Telecommunications, Internet, Cloud, IT Managed Services, and Cyber Security.

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EMAIL
[email protected]

PHONE
(02) 6061 4222

ADDRESS
2/601 Dean Street
Albury NSW 2640 Australia