We offer support to you when you need it most. Our team in Albury/Wodonga offer around the clock service, so that when you need IT support – we are there for you. Our remote and on-site support can assist you with system problems, troubleshooting, repair, and any other IT assistance.

Our on-demand IT support is our most popular service. Using our on-demand package, you only pay for the services that you use. We are still available 24/7 when you need us most, without any fixed monthly cost requirements. Our team can service your business remotely, or on-site, and help you with any stage of your IT system – from planning, installation, migration, change management, critical system issues, and ongoing maintenance. The on-demand support service covers it all.

The Benefits

On-demand IT services are most suited to small and independent businesses. Outsourcing your IT services can help your business in many ways:

  • Control your IT costs

    Allows you to use your IT services as you need them, without unnecessary costs associated with managed plans.

  • 24/7 Support

    Our IT team is available all day and night, 7 days a week. When our clients are working, so are we.

  • Local Support

    Total Solutions IT is located in the Telstra Botanical in Dean Street, Albury. From our central location, we are within reach of the entire Albury/Wodonga areas – as well as the Indigo Shire and Alpine Shire.

  • Single Point of Call

    You can ensure that our team knows your system back to front.

  • Outsourcing Your Services

    Using an external IT company gives you access to all of our tools and resources, which is covered in our cost. We always use the most up to date technologies, so that you don’t have to worry.

  • Stay Focused on Your Business

    You can call us anytime for support or advice. This peace of mind means that you can get on with your day-to-day business operations, and leave the heavy lifting to us.

The Features

Our on-demand services cover all aspects of your IT, POS, or Telecommunications infrastructure. Support is provided as an ad-hoc service that is there when your need it.

  • Remote and On-Site Support

    You have access to our entire team of IT professionals.

  • Specialist Support

    Each team member specialises in a particular area, and all of us are proficient in providing a high quality level of support for your system.

  • Fixed Fees

    Our remote fees are at a fixed rate for all on-demand clients. Our on-site and travel times are also consistent.

  • 24/7 Support

    There is always someone available to you around the clock.

  • Reactive Service

    Every support on-demand call is time-sensitive to us.

  • Competitive Pricing

    Our products are marked at competitive prices, so that our clients are given better products at better costs.