Billing
Q: Can I view my account details and invoices online?
Your previous and current invoices can be viewed at any time via our Client Portal.
Click on: Customer Portal on our home page in the top right hand corner Login: This is your account number
Password: You can obtain this from our team – Call Total Solutions IT on 02 6061 4222.
Q: When should I expect to receive my phone bill?
We will email your monthly phone account with the first week of every month to the email address we have been provided.
Q: Do I need to cancel my services with my old provider?
Internet services will need to be cancelled with your old provider, once your new connection with Total Solutions IT has been completed, and your network on site has been switched over.
Voice lines will be transferred across to Total Solutions IT in accordance with your Application for Telephone Services. Any services which you do not wish to transfer across will need to be disconnected with your old provider.
Its best you discuss this with our provisioning team and they can be contacted on 02 6061 4222.
Q: Why is my first bill a bit higher than anticipated?
When transferring your services over to another carrier, there are pro-rated line rental charges.
On your first invoice, you might see two (2) charges for these line rental fees; one from the date your service was transferred across to Total Solutions IT through to the end of the same month, and another for the next month in advance.
All phone bills thereafter will only have one charge, for the month in advance for all services which have associated line rental and/or plan fee
Q: How can I add another person as a contact on my account?
Simply email accounts@tsit.au requesting to add this person to your account. Note: The request must come from the authorised person on the account.
**DOWNLOAD Adding Authorised contact form
